Lightroom: Can't login on "get started with Lightroom for mobile"

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
I have tried to login to "get started with Lightroom for mobile" on my desktop (MAC) but the window will just be white and nothing happens.
I also tried to login with facebook, but I only get the blue line in top of the window and nothing more happens.
I updated lightroom yesterday and still the same problem.
Some ideas on whats wrong? 


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Therese Eriksson

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Posted 1 year ago

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Rikk Flohr, Official Rep

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Check out your Adobe Creative Cloud application and make sure it is up to date as well.  You should have version 4.2.0.211 installed. If your version is older, please update the CC App and see if it cures your login issue. 
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Therese Eriksson

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Yes it is updated =/ something more I can do?
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Rikk Flohr, Official Rep

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When you sign out/sign in are you doing this via Lightroom or via the Creative Cloud App?
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Therese Eriksson

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Via lightroom, at the left corner that says "get started with lightroom for mobile" and I choose login. 
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Therese Eriksson

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Now I have uninstalled lightroom and now installed it again, and now I cant even open the section where you can login to sync with mobile. Nothing happens when Im trying to open "sign in". GAH what am I doing wrong?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you trying to sign in with Facebook or with your Adobe ID (email + password)?

I would first make sure you're Lightroom is up-to-date: https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html
Then, if you are using Facebook, make sure your accounts are properly linking by logging into adobe.com at this page: https://accounts.adobe.com/security/social-accounts
(Edited)
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Therese Eriksson

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I have tried both Adobe ID account and facebook. Yes its up to date. I just updated it. Still doesn't work. =/
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Therese Eriksson

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I have connected my facebook and google account to my adobe ID too but still doesn't work. The window is just white and nothing happens. It is so frustrating! 
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Therese Eriksson

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Now I have uninstalled lightroom and now installed it again, and now I cant even open the section where you can login to sync with mobile. Nothing happens when Im trying to open "sign in". GAH what am I doing wrong?
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Therese Eriksson

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I have tried to uninstall and reinstalled adobe creative cloud too, nothing changes... -.-' Still won't open
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Lynette Lim

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I'm having the exact same problem! 
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faseha mn

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me toooo ..
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Rikk Flohr, Official Rep

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Let's take this a step at a time, Therese. 

1. Can you log in with your Adobe ID at http://www.adobe.com?
2. Can you log in with your Adobe ID at http://lightroom.adobe.com?
3. With all Adobe apps closed, can you log in with your Adobe Creative Cloud App?
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Therese Eriksson

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I uninstalled the whole lightroom and creative cloud now its working =) 
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Arjun Haarith, Employee

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If your Lightroom version is less than 2015.7 (meaning 2015.6.1 and earlier versions), then signing in to "Lightroom Mobile" and eventually syncing is blocked.
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Therese Eriksson

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I uninstalled the whole lightroom and creative cloud now it's working =) 
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Greg Lewandowski

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I have the latest version of LR and can't sign into mobile or find out why