Photoshop CS6: Can't activate my software

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Everytime I try to launch CS6 I get a window telling me I need to sign. When I put in my info the window gray out and just spins. I can sign in on Adobe's site no problem.

I have tried to register offline by getting a request code and a response code, both of which I have but the software still will not launch.

This is a very frustrating experience to go through after paying so much money for this software. Can anyone tell me what I am doing wrong?

Thanks
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Eric King

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  • Angry

Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you running on?
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Eric King

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Windows XP
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Check your firewall and host file:

http://helpx.adobe.com/x-productkb/po...
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Eric King

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Yep. Did that and I tried registering online. I got the 2 codes i needed and it still wont work. I chatted with customer service yesterday and they passed me to the tech team. The tech guy wanted to share screens and as soon as we did the connection was dropped and he was gone.