Can't get GPS coordinates to load on map module

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Hi.

For about 6 months now I've noticed that from time to time Lightroom CC simply won't add a GPS coordinate to a photo. I select a photo, go to the map module and right-click where the photo was taken. Nothing happens. Generally it works, but if I've been working on LR for an hour or longer, then the GPS addition won't work. I have to quit LR and re-start it. Then I can add the coordinates. Is there any way around this bug other than having to re-start LR every time I encounter the problem? I'm on Mac running OS X 10.10.5 and the latest LR CC.

 

Regards,

Egídio

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Egídio Leitão

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Posted 2 years ago

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Ronald Byram

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Hi Egidio, I have experienced something similar where I know there I have gps cords on my pictures but LRcc wont display the icon. then later the icon appears. some times I think that I forgot to turn on the freature in my camera.  I do think that this area of the program logic needs review.  I am running on windows 10.
(Edited)
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Paul Plak

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Do you get the dialog allowing to add coordinates ? Beware, when you click on that dialog, often nothing happens. In fact the active click area of that dialog is often offset to a new point on your screen somewhat lower right, like a few text lines lower ... by moving the mouse you can find the active area and click there (well outside of the dialog box). It's erratic behaviours, some time you have, some time you don't. Pretty annoying, and I've reported some weeks ago, no change in the latest upgrades.
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Egídio Leitão

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Paul,

Yes, the dialogue to add the coordinates does appear. I right-click to add the coordinates, but they don't get added. I have seen that the dialogue sometimes appears way on the lower left-hand corner. I go there and click it, but nothing is added. The only way to fix that is to re-start LR CC.
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Paul Plak

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When you see the dialog, look carefully before clicking. If the dialog gets a blue highlight box, click in it. If you do not see the highlighted box, move your mouse downwards slowly and a little to the right out of the dialog box you need to go the equivalent of 1-3 text lines down. When the blue highlight appears in the box your mouse will be about 1 cm lower on the image. Click there and it will add the coordinates. No need to restart it just does not help. It's faulty coding that happens in a little more than half of the situations.
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Egídio Leitão

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I'll try that, Paul, and will comment later. Thanks.
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Egídio Leitão

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Paul, 

It did it again. The blue highlighted box does show up, but the coordinates are not added. The dialogue box shifted to the lower left-hand side, and when I moved the mouse over it, the blue highlight showed up. Once I try to add the coordinates, nothing happens. Any other suggestions?

Thanks for your feedback.
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Paul Plak

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NO more suggestions I'm afraid. It's a shame LR is so buggy, it looks like a beta release everytime now ...
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Egídio Leitão

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Thank you both, Paul and Ronald, for your suggestions.

Does anyone know how to submit a bug to Adobe? I'll contact support directly.
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Paul Plak

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Bugs have to be reported here I'm told. We do not get an acknowledgment nor any follow up. Very unprofessional in my view. But some "champions " here will tell you this is normal.
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Sunil Bhaskaran, Official Rep

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Thanks for reporting.
We are looking into this.

Thanks,
Sunil