Elements 9: Can't find serial number for installation

  • 2
  • Problem
  • Updated 4 years ago
  • (Edited)
Hello,

I hope someone can help me. PS Elements 9 was installed on a laptop that I no longer have. Im trying to install it on the new laptop (via disk). The installation program is askig for a serial number which is long gone. What can I do? Am I out of luck?? Thanks!
Photo of Karen Dee

Karen Dee

  • 5 Posts
  • 0 Reply Likes
  • confused

Posted 4 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
Hi Karen,

Was it a boxed product or download version purchased from Adobe.com?

I looked up the account you have under the email address you've used to log into this site. I don't see a registered product/serial # under that email address. Is it possible it's under a different email address?
Photo of Karen Dee

Karen Dee

  • 5 Posts
  • 0 Reply Likes
Hello,

No, Ive had this address for years. It was boxed. I have the DVD. I bought it from Best Buy several years ago. Im not sure I registered it,
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
And the serial # isn't on the DVD case?
Photo of Karen Dee

Karen Dee

  • 5 Posts
  • 0 Reply Likes
The case is long gone. I store my DVDs in a DVD holder. Software was on old laptop that has seine been trashed.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
Are you on Mac or Windows?
Photo of Karen Dee

Karen Dee

  • 5 Posts
  • 0 Reply Likes
Hi Jeffrey..Im on Windows