Can't find my registered products under my Adobe ID

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  • Problem
  • Updated 3 years ago
I have Photoshop CS6. When I try to open it on the computer it hassles me about the "trial" part missing even though it is a full product downloaded from a disc. I can't use it on my computer even after reinstalling it because it says I need to deactivate the program on other machines. It won't accept my serial number. (By the way, the program has worked on this very same computer before it started to give me problems concerning license) I have system restored over and over and still no luck. I have no access to those old laptops that have the Photoshop product because they died. I go on here on Adobe ID, click on "Plans & Products", go down to registered products, and it says "You have no registered products." When I type in the serial key it tells me that the serial key has already been registered but it's not even listed or recognized as such under the products category. I paid over $200 for it years ago. Please don't tell me to download the adobe licensing repair tool, it didn't help at all, if anything, I think it made it worse. Can I have the "maximum number" reset pleasE?!?Adobe won't offer me online chat support. I don't have enough minutes on my phone to play phone tag all day and not get anywhere. So I need internet support, what is the email of the tech person who can help me with this issue???? Please don't make this more difficult than this has to be. Trials only last for so long.
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Ronae White

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Posted 3 years ago

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