Can't install CC applications - getting odd error messages

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  • Updated 3 years ago
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I am about to smack my head off the desk or burst into tears, please help!! I can't do a thing with PS CC since signing up for a year. I just keep getting messages saying I need to install Yoesemite, X, X11 and god knows what else. I can't download anything to do with actually using the programme itself. /I think I have probably filled my Mac with unnecessary programmes and junk.
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Christine Pipes

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  • frustrated

Posted 3 years ago

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Chris Cox

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What are the exact error messages?

Photoshop would not tell you to install Yosemite or X11.

Did you download the CreativeCloud app?
Did you download and install your applications from there?
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Christine Pipes

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Thank you for the reply! I cleared everything and started again and have now managed to download photoshop, etc. though there are teething problems to overcome.
For info, kept saying I had the wrong platform and needed to download X11 and Yosemite
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Chris Cox

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Again, no Adobe product would tell you to install X11.

You may have downloaded a Windows binary by mistake - but I'm not sure how because the Creative Cloud app would only download and install the application for your current system.
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Christine Pipes

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So do I need X11, Yosemite, etc. to run Adobe CC?
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Chris Cox

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Again, no, you do not need X11.

Again, what are the exact error messages?
How did you download the applications?
Do you have the Creative Cloud application installed?

What OS version are you using? The CC 2015 products have a minimum requirement of MacOS 10.9.5.
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Christine Pipes

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Creative cloud up and running! Sorry but I cannot remember exact details of what came up when.