Photoshop: Can't detect graphics processor on Windows?

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  • Updated 8 months ago
  • Solved
  • (Edited)
Both Illustrator and Photoshop were crashing for about a week. I've deleted and redownloaded both, restarted my computer, updated everything, and Illustrator appears to be working now. When I check performance, it detects my processor. But Photoshop still doesn't detect it, and when I try to check off "Use Graphics Processor" it crashes every time. Any help?
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Owen Bradley

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Posted 1 year ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is the graphics driver up to date? 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Owen Bradley

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So how do I fix that? Sorry, I don't fully understand.
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Owen Bradley

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I uninstalled the AMD Driver and it now uses the Intel card, so its fixed! Thank you!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Perfect. Thanks for closing the loop.
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Michael J Glenn

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how would i disable the intel card on my PC
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Joseph Vittek

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Had the same problem two weeks ago.  There was a conflict between newest PS and newest W10 which the graphics card could not deal with.  It was an older card.  Replaced card and everything worked fine for 2 weeks until latest PS bug popped up.  Not related to the card.