I just installed Lightroom on my computer. My account is connected to my school email because the service is provided by the university. I'm unable to add photos. The 'add photos' button is grayed out, and when I go to File > add photos, that option is also grayed out.
Lightroom Desktop requires Services to be enabled on your account in order to add photos to the cloud. Please see your school's administrator for the Adobe license to see if you can have services enabled on your account.