Lightroom CC: Can't add photos

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  • Updated 2 months ago
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  • (Edited)
Lightroom was messing up so I restarted computer. Still didn't work. I uninstalled and then shutdown and re installed and restarted again and nothing will fix it. When I click the plus sign to add photos it does absolutely nothing at all. I have tried everything. I cannot get it it to add photos at all and it deleted all my albums so thanks for that.




Lightroom CC version: 2.0.2 [ 20181023-1325-d74082d ] (Oct 23 2018)Operating system: Mac OS 10
OS Version: 10.14 [1]
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joe

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Posted 1 year ago

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Rikk Flohr, Official Rep

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Greetings Joe, 

It looks like you have two different problems going on.

1. You are unable to Add Photos

First step is to reset the Lightroom CC preferences: While holding down [Opt]/Alt]+[Shift] launch Lightroom CC.  Overwrite the preferences when prompted.  Can you add photos now.

2. You have Albums which have disappeared.  Is this only Albums and the Photos are still in All Photos or are the photos which were in those albums also missing?
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emo d the shooters

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am facing the First problem. I tried to holt Alt+Shift and launch lightroom but not yet adding photo

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Shoaib

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I am facing the same problem.
I had to export an entire edit! (785 files)
Only 524 got export and the export was stuck for 6 hours.
I closed lightroom and restarted and I could see the albums/folders/all photos
I tried to export, nothing happened and I closed and reopened
Guess what, I lost all the photos in my lightroom!
My catalogue/lightroom folder still shows 172GB of total storage.
Now I can not add photos to lightroom and can not see previous photos!
I am doomed at the moment as I have few assignments to finish!
HELP!!
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emilio blanco

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The only way I can add photos to an existing 'Album' in Lr CC-cloud is to 1) delete the album, 2) delete the related photos, 3) re-import ALL photos. Seriously! there has to be a better way.
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Jeff Mikula

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Ditto here.  It shows that I have 8,984 photos, but I can't see any of them.  The add button and Add Photos menu selection are both grayed out.  I just uploaded all 9K photos yesterday with the goal as using this as my primary repository and they showed up fine then.  


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emilio blanco

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The bright side is that I only use two (Ps/Lr) features from Adobe. I'd be bonkers otherwise.
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Rikk Flohr, Official Rep

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@Jeff Mikula and @emilio blanco can you go to Help>System Info... and get me your installed version number?
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emilio blanco

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A BIT OF SHARING

Hi Jeff,

Thanks for your interest in looking at my issue. I think (suspect/surmise) I found the problem.

After many, many [!] weeks of trying to figure out the problem, An epiphany finally put 2and2 together. So far, everything seems normal. No more erratic & syncopated behavior between the Adobe CC apps I use: Photoshop, Lightroom, Bridge (hardly if ever used), Portfolio, & Camera Raw.

Last night I spent over an hour on Chat with Adobe. In the end,the techie admitted that I guided him in solving the problem. LOLOLOLOLOL!

Solution:
I asked techie to verify my permission & explained that my desktop ID showed up twice (don't remember where in their windows). My laptop ID showed once but, per the stupid A.I. license "feature" - desktop ID was showing up twice, & thus 3 in all. Not kosher, said AI. Many full Earth orbits ago, I had a similar situation with Windows2K... Adobe, India called & problem was settled ... within a few hours. Nowadays, like all of them super-large entities with tight britches, speaking with a human being is a wet dream. The "new HELP service" goes "..for yadda-yadda, press n.." forever. I'll take waterboarding any day over what I heard at 800-833-6687.

PLUS: why, I ask, implement software behavior with ill-intent after assuming user is on foul play?

"many, many [!] weeks of trying to figure out the problem"
A few months ago, I decided to upgrade my desktop from Win7 to Win10. Yes, if it ain't broke, why upgrade? ROFLMAO. Something must have gone awry during the process! Adobe AI...... - problem is only Command Central can fix their blunders.

Anyway, as soon as techie "reset" my permission, four ACC app updates showed up. It was immediate! That is a vile style towards one who (as a s/w developer) respects & simply wants to legally use someone else's software!

Ranting over & out!
Emilio
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emilio blanco

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Okay, I'm impressed/tickled - - I actually got someone's attention!
Here's all "Help>System Info" results so as to avoid possible back & forth:
[FYI -
     a) I am a Lr user since perhaps Day-2, but disappointment lurks
     b) when A-C-C>Apps says "UPDATE" - I am a so there]
-
Lightroom CC version: 2.1.1 [ 20181211-1217-31970e4 ] (Dec 11 2018)
Operating system: Windows 10
OS Version: 10.0 [17763]
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.3 GHz
Built-in memory: 16347.2 MB
Real memory available to Lightroom CC: 16347.2 MB
Real memory used by Lightroom CC: 479.9 MB (2.9%)
Virtual memory used by Lightroom CC: 636.3 MB
Memory cache size: 247.0 MB
Internal Camera Raw version: 11.1 [ 112 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 170MB / 8173MB (2%)
Camera Raw real memory: 170MB / 16347MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: 
OpenGL: AMD Radeon HD 7800 Series

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13474 Core Profile Context 22.19.162.4
Renderer: AMD Radeon HD 7800 Series
LanguageVersion: 4.50
Total Video Memory: 1147 MB


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Emilio\AppData\Roaming\Adobe\Lightroom CC

Adapter #1: Vendor : 1002
Device : 6818
Subsystem : b041002
Revision : 0
Video Memory : 2029
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers / Headphones (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon HD 7800 Series
GL_SHADING_LANGUAGE_VERSION: 4.50
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.5.13474 Compatibility Profile Context 22.19.162.4
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_INTEL_fragment_shader_ordering GL_KHR_context_flush_control GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_OES_EGL_image GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control
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Victoria Bampton - Lightroom Queen, Champion

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Great, there's a new release that's just come out today, so let's start there.
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emilio blanco

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UNRELATED;
yup, if only Lr were the ONLY Adobe problem I have
I strongly feel that, increasingly, Adobe has gotten too big for its britches
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Victoria Bampton - Lightroom Queen, Champion

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That could be significant. What other Adobe issues are you having?
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Jennifer Waitforit O'Gara

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I am having the same issue, I actually updated to Windows 10 BECAUSE I could not download Lightroom with Windows 7. Now that it's downloaded I cannot at photos or albums, all options are greyed out, even after overwriting settings. Can anyone help?
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Rikk Flohr, Official Rep

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"even after overwriting settings" Does this mean you've tried a preference file reset? 

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?
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Bryce Scott

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That does NOT solve my problem! I have tried for hours to solve the issue but to no avail. I have uninstalled/reinstalled multiple times Lightroom and CC. I also tried the reset preferences multiple times. I am unable to add photos to Lightroom CC. I even tried installing an older version then updating to latest version. Nothing is working! PLEASE HELP! 
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Rikk Flohr, Official Rep

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Bryce, 

I don't see any system information from you. Windows or Mac?  What is your OS Version? Are you running CC 2.2? If you disable internet on your machine, does the app respond?
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Julia Lam

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I have a similar issue as well.  Update app to the latest version but the + feature is greyed out.  What's going on?  

Lightroom CC version: 2.2 [ 20190204-1600-e7ae188 ] (Feb  4 2019)
Operating system: Mac OS 10
OS Version: 10.14 [3]
Application architecture: x64
Logical processor count: 8
Processor speed: 3.1 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom CC: 16,384.0 MB
Real memory used by Lightroom CC: 452.1 MB (2.7%)
Virtual memory used by Lightroom CC: 1,312.8 MB
Memory cache size: 0.0 MB
Internal Camera Raw version: 11.2 [ 134 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 8191MB (0%)
Camera Raw real memory: 0MB / 16384MB (0%)
Displays: 1) 3360x2100, 2) 1920x1080, 3) 5120x2880


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Rikk Flohr, Official Rep

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Julie, I checked under the address you've registered with at this forum and don't see an active subscription for you.  Do you have an active subscription or are you running in a trial mode? 
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Polly Dimitrova

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I have the same problem - got windows 10 and now i cannot add any photos - almost all options have been grayed out. I have the 2.2 lightroom CC version and tried uninstalling and reinstalling several times also tried to reset the preferences still nothing. There should be a way for this to be fixed. 
Ran the troubleshooting - it says it is run by Windows 8 - tried selecting from the drop down menu - no Windows 10. 
How could I fix this? 

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Rikk Flohr, Official Rep

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I've commented on your other post, Polly.
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Stephanie Brenneke

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Help. I am having the same problem. Lightroom works on my home computer. I had my school tech guy install it on my classroom computer, which runs Windows 10, and it won't let me add photos or give me access to any of the photos that I've added previously. 

Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019)
Operating system: Windows 10
OS Version: 10.0 [17763]
Application architecture: x64
System architecture: x64
Logical processor count: 6
Processor speed: 2.8 GHz
Built-in memory: 8060.8 MB
Real memory available to Lightroom CC: 8060.8 MB
Real memory used by Lightroom CC: 208.6 MB (2.5%)
Virtual memory used by Lightroom CC: 167.1 MB
Memory cache size: 0.0 MB
Internal Camera Raw version: 11.2.1 [ 159 ]
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 0MB (0%)
Camera Raw real memory: 0MB / 8060MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: Intel(R) UHD Graphics 630 (25.20.100.6471)



Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\sbrenneke\AppData\Roaming\Adobe\Lightroom CC

Adapter #1: Vendor : 8086
Device : 3e92
Subsystem : 86941043
Revision : 0
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) UHD Graphics 630
GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 25.20.100.6471
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.5.0 - Build 25.20.100.6471
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control
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Rikk Flohr, Official Rep

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Stephanie, 

Do you use the same Adobe ID to log in to Lightroom Desktop at home and at school?
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Brent Silberbauer

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I also cannot add any photos. The plus sign is greyed out.   Windows 10 I've used version 2.2 and then downgraded to 2.1.  I did the resetart using shift+alt to go back to default preferences.  No luck.  Any suggestions?  On a deadline.  :(
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Brent Silberbauer

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Rikk Flohr, Official Rep

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Brent are you on a corporate license?
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Brent Silberbauer

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I believe so yes.  It's for my company. 
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Rikk Flohr, Official Rep

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I need to get a diagnostic log from you Brent.

Go to Preferences>Account and hold down the [Alt/Opt] Key and click on the Diagnostic Log option. Email that to me at:

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Carla Grace

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I'm having the same problem. Just signed up for 7 day trial. Can't add photos, it's greyed out. Please help.
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Rikk Flohr, Official Rep

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Carla, what type of license do you have for your Adobe ID?
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Brent Silberbauer

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So I still can't use it.  I just downloaded PhotoPad Image Editor for free.  It does the color correction that I needed, but no where near what I liked from lightroom.  I still can't use the software after a week.  :( Rikk I appreciate your help, but still no solutions?  
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Carla Grace

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My issue was solved by someone from Adobe Customer Care remotely logging on. Thanks Rikk. 
(Edited)
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Rikk Flohr, Official Rep

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@Carla Grace, 

Could you share your support case number with me?
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Carla Grace

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ADB-7034374-F6X5 
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Rikk Flohr, Official Rep

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Thank you Carla, I've reviewed your case notes and your issue was not the same as the others posting here. 
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Carla Grace

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Thanks Rikk. What was my issue? 
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Rikk Flohr, Official Rep

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Yours was a certificate issue. It looks like the tech made a firewall or similar adjustment. 
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Kevin Pusich

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Similar issue. I tried the preference file reset and it worked for one application session, but now it doesn't work (after multiple attempts and even uninstalls).

The only thing I noticed is that under the "Activated Devices" pane on my Adobe Account, there appear to be two very similar device names even though I have only signed in to one computer (and just one account on that computer).

System Info:
Lightroom version: 2.3 [ 20190502-0902-47ed471 ] (May  3 2019)
Operating system: macOS
OS Version: 10.13 [4]
Application architecture: x64
Logical processor count: 4
Processor speed: 2.9 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 968.6 MB (11.8%)
Virtual memory used by Lightroom: 2,856.4 MB
Memory cache size: 0.0 MB
Internal Camera Raw version: 11.3 [ 197 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 4095MB (0%)
Camera Raw real memory: 0MB / 8192MB (0%)
Displays: 1) 2560x1600, 2) 1920x1080

Graphics Processor Info: Metal: Intel(R) Iris(TM) Graphics 6100

Application folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/Kevin/Library/Application Support/Adobe/Lightroom CC

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Juha Tuominen

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Hi,

I had same issue. Try to disable ethernet or all internet connections and restart lightroom.

-Juha-

(Edited)
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Franciscus Drake Bruseth

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I have seen many people with this issue in Youtube comments and in forums, but it seems like noone has the solution...