Elements 14: Can't access my photos

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  • Question
  • Updated 3 years ago
  • (Edited)
Right now I am using a trial of photo shop elements 14 and I would like to buy it but I am having a problem. Everytime I try to open my pictures an error message comes on saying that it does not recognize file type.
Photo of Susan Aguirre

Susan Aguirre

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  • frustrated

Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What kind of files are they? If they're raw files, what camera model are they from?