Elements: Can't access Account

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  • Updated 3 years ago
  • (Edited)
Hello, this is the Salida Chamber of Commerce. We purchased online Photoshop Elements 14 this past week on an annual plan at $14.99 per month. However, I am unable to access our account. Can you please help?
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Salida Chamber

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Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi there. I see a membership for Acrobat Pro from Nov 2015. Are you sure it was for Elements?

I've asked a customer care rep to reach out to you.

If you want, you can also chat with an agent here: https://helpx.adobe.com/contact.html?...