Canon 5D Mark III RAW files not recognised in LIghtroom or Photoshop and the patch Adobe gave me now Lighroom will not open

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  • Updated 7 years ago
HI I am having a number of issues with Lightroom and Photoshop due to the Canon 5D Mark III and your software not recognising the CR2 RAW files

You gave me a patch to make lightroom view the canon RAW files (case 0183114681). This worked until yesterday when I opened lightroom and I got an error message "the beta version of Lightroom has expired. The application will now quit" and now I cannot open it.

I purchased lightroom 4 on 22nd March as you can see on my downloads page

I also have a problem in Photoshop CS4 where it cannot open the RAW files. So I need a patch for that too but I have emailed you a few times and no reply

I urgently need these fixed. I am a photographer and I cannot work without Lightroom or Photoshop. Please reply with an urgency in this. I have a photo shoot this weekend. I also cannot afford to loose all my settings and clasifications in Lightroom as I have 1.5TB of photos so there are more than 10 thousand.


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Kim Annan

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Posted 7 years ago

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