Canon G7X Mark II green cast using ACR

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  • Problem
  • Updated 2 years ago
ACR 9.8 and Lightroom 6.8 converts Canon G7X Mark II .CR2 files with a green cast. The cast varies from a little to very pronounced. Using Canon's DPP software, the same files turn out with natural colors.
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Pat Spector

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Posted 2 years ago

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Simon Chen, Principal Computer Scientist

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Can you provide a sample file, downloadable from some online location? Thanks.
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Pat Spector

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Yes, I can give you a pair of typical files. One original .CR2 and a .TIFF of the same photo processed with Canon's DPP. The .CR2 is about 30Mb and the .TIFF is 120Mb. Give me a link to upload and you got it.
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Simon Chen, Principal Computer Scientist

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Thanks. You can use Adobe Creative Cloud Sync or services like dropbox. And post the shared link. Only CR2 is needed.
(Edited)
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Pat Spector

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OK, I've loaded 3 pairs of .CR2/.TIFF onto Dropbox.
The link is: https://www.dropbox.com/sh/s4mnrn8wh6at0b5/AADBS056Xh-MY1pkQN3FVMmva?dl=0
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Simon Chen, Principal Computer Scientist

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Thank you. We're investigating the issue. Feel free to remove the sharing.
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Simon Chen, Principal Computer Scientist

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We've identified the issue. It will be fixed in the next Lr/ACR update. Thanks for reporting.
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Pat Spector

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Is there a way you can send me a beta to check out?
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Pat Spector

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BTW, the lens profile correction for the G7X II incorrectly identifies the lens as a EF-S 55-250mm f/4-5.6 IS STM and in scrolling down to fix the problem there is no entry for the G7X
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Michelle Qi, Employee

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Hi Pat, could you please email me at mqi@adobe.com offline? Thank you!