Error while processing video from PRE 9: "unable to create a version of video for display on web..."

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  • Updated 7 years ago
  • Solved
  • (Edited)
I have completed the edit of a video that I would like to share via I chose the only option that pops "flash video for" and generated the file. I uploaded the file to For about 4-5 hours, the video shows "processing" and then I get an error that says "unable to create a version of video for display on web...". What do I need to do?
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Kanth Ghatraju

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Posted 7 years ago

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Photo of Charlie D

Charlie D, Official Rep

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Official Response
Using Premiere Elements 9.0.1 for Windows, I can not reproduce the same issue. I successfully rendered a video in Elements and published it to using the workflow Share > Online > (Flash Video for

Is Premiere Elements updated?

If so, can you share other info about the video you tried to upload? Did it seem to process smoothly in Premiere Elements before uploading started, or did you see errors? What is the video total running time (this should not be an issue)? Does the issue reproduce with another short clip from your machine, eg., a quick test of the Share to feature?

Can you try to publish the same project again, and report back here what happens? If this still doesn't work for you, a work-around I suggest is to export your project as a local file (eg., save your edited work out as an MP4, AVI, MPG video to your desktop) and then manually upload it to To do this, launch your web browser, sign into, launch the Photoshop Express Organizer, click Upload, and then select the video you edited and saved locally. After it uploads, and is processed for playback, you can then use the online Organizer to share the video or it's online album to your friends and family.

Sharing to will down-res your edited video to a max of 640x480, to decrease rendering and upload processing time. Another benefit of direct uploading like I mention above is that if your source video is larger than 640x480, the video will be rendered at it's original resolution up to a max resolution of 1280x720. The same is true of syncing your videos (raw or edited) to using the Elements Organizer Backup/Sync tool.