Lightroom: Cannot sign in to Lightroom Mobile on desktop "Sign in failure. Please try again later. (attempt to index a nil value)" - Mac OS

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
I cannot sign in to Lightroom Mobile from my desktop. I tried rebooting, re-installing LR, resetting preferences and re-login. Nothing. This is the error:


So, the error I receive after clicking on Sign In is "attempt to index a nil value".

System info:
Lightroom version: 5.4 [955652]
Operating system: Mac OS 10
Version: 10.9 [2]
Application architecture: x64
Logical processor count: 8
Processor speed: 3,4 GHz
Built-in memory: 32768,0 MB
Real memory available to Lightroom: 32768,0 MB
Real memory used by Lightroom: 326,2 MB (0,9%)
Virtual memory used by Lightroom: 916,0 MB
Memory cache size: 81,7 MB
Maximum thread count used by Camera Raw: 4
Displays: 1) 2560x1440

Application folder: /Applications
Library Path: /Users/hans/Pictures/Lightroom/Vrij Werk/Vrij Werk.lrcat
Settings Folder: /Users/hans/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Behance
2) ColorChecker Passport
3) HDR Efex Pro 2
4) rc Raw Plus Jpeg

Config.lua flags: None
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Hans van Eijsden

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  • frustrated

Posted 6 years ago

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Victoria Bampton - Lightroom Queen, Champion

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A long shot, but just try disabling those third-party plug-ins. You can re-enable them if it doesn't make any difference.
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Hans van Eijsden

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Thanks for your reply Victoria!
Unfortunately, after disabling all third-party plugins and restarting LR and resetting the preferences, the problem is still there.
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Victoria Bampton - Lightroom Queen, Champion

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I think we'll have to wait until the engineers wake up then, sorry.
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Dale Ugazio

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Yep, same here.
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Hans van Eijsden

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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My guess is there's a firewall/proxy issue. Specifically I would check your host files: http://helpx.adobe.com/x-productkb/po... ssues.html#Troubleshoot%20connectivity%20issues
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Hans van Eijsden

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Hi Jeffrey,

Thanks! But no, here I don't use a firewall (outbound/inbound) and also my /etc/hosts file is empty. No proxy too.

Lightroom even doesn't seem to do a network request! When I'm sniffing my network card, no outbound requests coming from Lightroom are visible while trying to sign in: LR doesn't even attempt to connect to the internet then.
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Hans van Eijsden

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The error message appears IMMEDIATELY, within 1 ms, after trying to sign in (so, not a timeout issue). The error seems to happen before the networking part of Lightroom, as far as I can see (I'm not an expert though).
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David Brant

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I too have done all the proxy tests and still LR 5.4 doesn't want to sign me in, with the same error everyone else is getting. One or two people getting a similar error, I admit could be an idiosyncratic error, but i've now seen over 10 possibly more people with same issue, so chances are it's a software bug overlooked by the beta testers!
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Alain Zarinelli

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Same exact issue here. No problem login in via LR Mobile on iPad...

Macbook Pro Retina OS X 10.9.2
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Daniel Vohrer

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This reply was created from a merged topic originally titled
Sign in for Lightroom mobile on the Lightroom desktop app doesn't work.


Error message: Lightroom has experienced an unexpected Sign in failure. Please try again later. (attempt to index a nil value)

Any solution for this? Does not seem to be fixed by reinstalling / rebooting or deleting preferences.

(MacOS X)
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Dale Ugazio

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Yep checked my host file and there is no firewall. As stated even when you type in dummy text wuwuwywuwi in username or iwywywuwi in password, you still get the nil value error. If it did connect to a server - you would expect a invalid character set type error. / auth failed type message. I disabled my net work card to and same error.
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Philip Smith

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Poor software. Test before public release. Remember Adobe huge security flaw awhile ago?

Bit upset can't sign in myself at the moment. On phone support but got no where....
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Benjamin Reed

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I'm having the same issue. I have completely reset my network settings on my mac, as well as double-checking my hosts file. I deleted all Adobe software and reinstalled Lightroom, and it still fails with this nil value error.
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Julie Kmoch, Sr. Development Manager

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Could I get a couple volunteers to gather some debugging data for us? It involves dropping a file in your presets folder, running the app to the point of hitting this problem, and sending a text file back to me.

Let me know and I'll contact you offline with details. Thanks in advance.
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Benjamin Reed

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ranger@befunk.com let me know what you need
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Randy Fleming

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I'll help
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Mike Pistone

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me too... mike at mikepistone dot com
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Noel Kleinman

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Sure. Send me an e-mail. noel AT nkpix DOT com
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Randy Fleming

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Any hope or timeline on this yet?
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Julie Kmoch, Sr. Development Manager

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I just sent out steps to a few of you but will need to review any results we're able to get with the engineers tomorrow morning.
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Alain Zarinelli

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Sent traceback back... Let me know if you need anything else...
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Julie Kmoch, Sr. Development Manager

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I've gotten two consistent responses now, which is sufficient. We're hitting an error while trying to read data from the Mac keychain. Is anyone on a version of Mac OS that is NOT 10.9.2?
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jon hunwick

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yeah same issue here, 10.8.3.

can run the debug if you need?

jphunwick at gmail dot com
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Noel Kleinman

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I have this problem too.

Running OSX 10.9.2
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Dave Wakelin

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I experienced same error message when trying to sign in following the steps for Sign in with Lightroom Mobile ...
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Dave Wakelin

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Should have said running OS X 10.9.2 and Lightroom 5.4
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Michael Schutz

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I'm also getting this error on Windows 8.1. Installed Mobile on my iPad and signed in fine, then downloaded and installed LR 5.4 and cannot sign in. Using the same login info I sign in to CC apps, web site, etc. So it's also happening on Windows.
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Jeremy Millar

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Same error message with me. Mac environment - everything up to date.
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Philip Smith

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Off topic but as we have a Sr. Developer Manger here please can you ask Sony for SDK to allow tethering for the Sony a99 directly in Lightroom please.
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Dale Ugazio

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Out of Interest, I created another profile on my mac and still same issue.
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Monty

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Same error here :(
Any word from Adobe yet?
THanks
Monty
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Alain Zarinelli

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For those interested. Here are Julie's instructions for both Windows and Mac...

Windows
1. Right click the Lightroom icon you use to launch on the desktop and choose Copy from the menu.
2. Right click the Desktop and choose Paste from the menu.
3. Right click the new icon and choose Properties... from the menu.
4. In the Target field of the properties dialog append -tracebacks (separated from the path by a space):
(It will look like this at the end when you're done (leave the rest of the path alone): lightroom.exe" -tracebacks)
5. In the general tab, you might also want to change the name so you can easily visually distinguish this new icon from the original (we'll delete it when we're done).
6. Go to this site in your browser: http://technet.microsoft.com/en-us/sy...
7. On the right hand side of the page, click the "Run DebugView" link (it's safe – it's just a debug output viewer from Microsoft)
8. Click through the Eula if necessary.
9. With DebugView running, double click the new icon we created in steps 1-5.
10. Repeat the steps in Lightroom that cause the error message or hang that you are seeing.
11. Save the output. You can either highlight and copy/paste or choose "Save as..." from the menu to save the output to a file.
12. Send the output back to me.

Mac
1. Launch Terminal.app (found in the Utilities subfolder of the Applications folder (Command + Shift + U)
2. Navigate to current version of Lightroom in the Applications folder (Command + Shift + A)
3. Right-click on the Lightroom application and select "Show Package Contents" from the pop-up
4. Expand the Contents folder
5. Expand the MacOS folder
6. Drag the file in the MacOS folder that matches the current Lightroom application name onto the Terminal window
7. Type "-tracebacks" (without the quotation marks) following the string in the Terminal window
8. Press Enter
9. Verify that terminal feedback reads: Enabling noisy tracebacks
10. Repeat the steps in Lightroom that cause the error message or hang that you are seeing
11. Use the Shell > Export Text As... menu item (Command + S) to save the output to a file (or select it for copy and paste).
12. Send the output back to me.
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Hans van Eijsden

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Thanks. And yes, it looks like a keychain problem indeed.
2014-04-09 16:37:54.095 Adobe Photoshop Lightroom 5[473:470b] readTokenFromKeychain failed with status -25300 and error The specified item could not be found in the keychain.
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Alain Zarinelli

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Yeppers. Here's mine:

2014-04-08 21:32:56.245 Adobe Photoshop Lightroom 5[4155:3d13] readTokenFromKeychain failed with status -25300 and error The specified item could not be found in the keychain

At least it's consistent :)
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Jaap Willem van de Plasse

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Same here:

2014-04-10 12:02:52.799 Adobe Photoshop Lightroom 5[5196:2107] readTokenFromKeychain failed with status -25300 and error The specified item could not be found in the keychain.

Mac OSx 10.9.2
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Alain Zarinelli

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So, Adobe... Any idea as to a timeline for fixing this issue?!
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Geoff Walker, Champion

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Until the problem is discovered a solution cannot be found.... do try logging in again as this is reported to have worked now for another user.
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Julie Kmoch, Sr. Development Manager

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The keychain reference turns out to be a red herring, so we're trying to pull together a private drop to draw out more debugging info. We'll keep this thread posted as we have progress to report, which is our top priority at the moment.
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Randy Fleming

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Thanks Julie. If there's anymore you need from us let us know.
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Javier Perello Cuart

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