Photoshop: Cannot save 'filename' due to a program error

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  • Updated 5 years ago
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I am having this problem: "Cannot save 'filename' due to a program error" Twice today - have lost a lot of work. Can someone help me? I have CS5 and OS 10.6.8 on an iMac 12,2. I have been working on this computer for weeks without a problem. Restarted between issues as well.

I am trying to save a multi-layer (many) CMYK PSD file to my DESKTOP - not a server. Renaming doesn't help.

Changed File Saving Options to "Never Save" image previews and unchecked "ask before saving layered TIFF" - neither helped.

Thanks for any help you can give me. Need it quickly.
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Tiffany Wysocki

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Posted 7 years ago

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Tiffany Wysocki

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PS - I have multiple windows open and none of them save. I have a lot of work that I am concerned may be lost across all the windows.
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Tiffany Wysocki

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Finally found something online that said "try saving to an external drive." Plugged in a flash drive and voilĂ ...I could save there. Thankfully - didn't want to lose all that work.

Still need to know why it is happening and how I can fix. I should be able to save to my desktop. Thank you!
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Pete Green, Customer Advocate

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Have you tried repairing disk permissions on your main OS drive?

Or what happens if you create a new Admin user on your system and save to your desktop from PS with that user?
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JustBob

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I am having the same problem with Photoshop CC and Mavericks.

Am only saving to the main drive on the computer and this happens even with flat file, without layers, I think.

This has been happening for the past month or so. It is really annoying. Sometimes I can save in PSD format, but not as a JPG. Sometimes saving in PSD, closing, re-opening and saving again in JPG will work.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Go to Preferences>Plug-ins... and uncheck "Enable Generator" restart Photoshop and let us know if that doesn't fix the problem.
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JustBob

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Haven't had a problem saving a file since turning off Enable Generator. Of course, this may be too soon.

I now have another issue: I am getting white boxes instead of dialog boxes. The Brush pull-down menu turned white. And, I just got a white rectangle after typing Command-J to jump a selection to a new layer.

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Chris Cox

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MacOS 10.9? See the existing topic about blank menus and dialogs ( http://feedback.photoshop.com/photosh... ) -- it's a known OS bug and we've posted a plugin to work around it.
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JustBob

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Thanks!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue is fixed in the 14.2.1 update: http://blogs.adobe.com/crawlspace/?p=...
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JustBob

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Regarding the white boxes. I removed the special plug in after updating Photoshop today. Got the white boxes again.
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Chris Cox

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Yes, Apple hasn't released a fix for it yet - so you still need the plugin.