Revel: Cannot log on OS X, sandboxd error?

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  • Updated 6 years ago
  • (Edited)
First, I tried reporting this error before. The "contact support" link in the Revel app leads to a corporate monster of a website that offers support centers for every product except Revel. Grr. I just noticed that this forum is linked from the Help menu, but maybe it should be moved to a more prominent place?

I found this forum because I just got an email notification about my 30 day trial being almost over. :(

Second, Adobe Revel cannot log in on both desktop machines (10.7.4), I think I tried 10.8 too. My iPad doesn't have any problem. Here's what Console.app says:

May 26 16:51:32 Mini Adobe Revel[679]: Could not connect the action toggleFavoriteMenuItemAction: to target of class WichitaAppDelegate
May 26 16:51:32 Mini Adobe Revel[679]: 163K bytes of memory used by event processor KSImportJpegServiceEPInit.lua :: on launch
May 26 16:51:32 Mini Adobe Revel[679]: 1070K bytes of memory used by event processor BabluImp.lua :: on launch
May 26 16:51:32 Mini Adobe Revel[679]: 41K bytes of memory used by event processor KSJpegDecodeServiceEPInit.lua :: on launch
May 26 16:51:32 Mini Adobe Revel[679]: 231K bytes of memory used by event processor WFAnalyticsServiceImp.lua :: on launch
May 26 16:51:32 Mini Adobe Revel[679]: 1573K bytes of memory used by event processor KSLVCEventProcessorScript.lua :: on launch
May 26 16:51:43 Mini lsboxd[685]: @AE relay 4755524c:4755524c
May 26 16:52:13: --- last message repeated 1 time ---
May 26 16:55:07 Mini Adobe Revel[679]: 57K bytes of memory used by event processor KSKeychainServiceImp.lua :: on launch
May 26 16:55:07 Mini Adobe Revel[679]: 364K bytes of memory used by event processor KSOAuth2SessionImp.lua :: a94d1235b34948eba9484a901a33ce79 on launch
May 26 16:55:09 Mini sandboxd[715] ([679]): Adobe Revel(679) deny file-write-create /Volumes/HDD/Pictures/Adobe Revel Library.cr
May 26 16:55:09 Mini Adobe Revel[679]: objc_lua_throw [2]: AgPathUtils.getStandardFilePath: can't create directory at: /Users/jlnr/Library/Containers/com.adobe.Carousel.mac/Data/Pictures/Adobe Revel Library.cr
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Julian Raschke

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  • frustrated

Posted 6 years ago

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Charlie D, Official Rep

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I do apologize for the delay in replying -- we have been out on a long holiday weekend.

This forum serves as the main help center for Revel. Revel is new, and Adobe Support is still ramping up it's knowledge of the product. Here on these forums, you have the attention of product development and quality testing team members who know best how to help. Links to Help may be updated to other channels over time to better serve users.

A login problem was discovered for users who have had their accounts updated by Adobe Support, usually for correcting details like region settings. Support's process is sometimes to delete and recreate the user's account, but Revel can't follow this. We can manually fix such accounts. Have you recently had Support work on your account?

There is a known issue with Revel not being able to login on the Mountain Lion
preview OS. Please check back on Revel in the future for news about 10.8 support.

Does the sandbox error occur on that OS 10.8, or on 10.7.x? If on 10.7 Lion, can you try repairing your disk permissions? If that doesn't help, please exit Revel and delete ~/Library/Containers/com.adobe.Carousel.mac -- then launch and login again. Does this help?
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Julian Raschke

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Hello Charlie,

Nothing really helped but looking at the Containers folder, I could figure out the problem. Since my SSD is rather small, I had replaced ~/Pictures by a symlink to a folder on my larger HDD. Apparently the Apple sandbox does not let you break out of ~/Pictures and this leads to the error message:

May 26 16:55:09 Mini sandboxd[715] ([679]): Adobe Revel(679) deny file-write-create /Volumes/HDD/Pictures/Adobe Revel Library.cr

I have temporarily replaced the symlink by a proper folder and Revel worked fine. But this is not sustainable because I don't want my whole image collection on my SSD.

I would open a bug with Apple but I can see why they don't allow apps to break out of folders using symlinks. Seems I am stuck with using raw folders to organize my pictures.
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Charlie D, Official Rep

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Thanks for the additional info.

Once you upload your images to the Revel cloud, they are stored securely. Since SSD disk space is limited, you might consider disabling Keep Originals in your Mac Revel app settings to free up disk space. This won't remove pictures you've already got in ~/Pictures/Adobe Revel Library.cr , so you would need to delete this file (it will be rebuilt automatically the next time you launch Revel). You can choose to sync your originals back down to your Mac desktop at any time by enabling Keep Originals. When Keep Originals is disabled, any originals you force to download (eg., by zooming in on images in Develop) are stored in the temporary cache in Revel's Containers folder.

Of we develop a solution allowing users to relocate the Adobe Revel Library file, I will follow up on this thread.
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Julian Raschke

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Thanks for the detailed response. I also realized that the CR file is actually just a folder (same as iPhoto), so in case Adobe and Revel both disappear overnight, I could easily recover my images.

That is all great to hear, I think I may dedicate another computer to be my "Keep Originals" machine at some point and invest in Revel.