Cannot import Hasselbald FFF files into Lightroom 3.5 Candidate.

  • 1
  • Problem
  • Updated 7 years ago
  • 1
Hi, I posted a question earlier, but wanted to direct this to the developers/engineers to see if my problem with Adobe Lightroom 3.5 Candidate is a bug issue or because of an unsupported camera model.

I've tried importing Hasselbald FFF files into this new version of Lightroom, and was not able to. When attempting to do so, I get the dialogue " The file is from a camera which is not recognized by the raw format support in Lightroom." However the documentation for 3.5 states: Hasselblad “FFF” files created by the Hasselblad Phocus software for currently supported models are also now supported. My camera a Hasselblad H3DII-31 is currently supported on Phocus, and shoots FFF files when tethered. I don't understand if there is some glitch here, or possibly only the newest H4D cameras are supported? However that doesn't seem to make sense, since they shoot the same FFF file format.

Thanks, Jeff Stasney
jeff@jeffstasney.com
Photo of Jeff Stasney

Jeff Stasney

  • 4 Posts
  • 0 Reply Likes
  • confused

Posted 7 years ago

  • 1
7 years ago
Photo of Michelle Qi

Michelle Qi, Employee

  • 10 Posts
  • 1 Reply Like
Which version of the Phocus did you use to create the file? You will need to use Phocus 2.6+. Thanks.
7 years ago
Photo of Jeff Stasney

Jeff Stasney

  • 4 Posts
  • 0 Reply Likes
Used Phocus 2.6.4, and tried the previous version 2.6.2 as well.
7 years ago
Photo of Michelle Qi

Michelle Qi, Employee

  • 10 Posts
  • 1 Reply Like
Is it possible to send in your file? You can use yousendit.com and my email is mqi@adobe.com. Thank you!
7 years ago
Photo of Jeff Stasney

Jeff Stasney

  • 4 Posts
  • 0 Reply Likes
Thanks Michelle, I've sent you a couple of files. One shot tethered directly to Phocus, that will not import to Lightroom 3.5, and one shot originally to a CF Card, then imported to Phocus, that will import to Lightroom 3.5.

Jeff
7 years ago
Photo of Alex Delfanne

Alex Delfanne

  • 1 Post
  • 0 Reply Likes
Hi I'm experiencing the same problem as well but with Camera Raw via Bridge:

"The Photoshop Camera Raw plug-in did not recognise the format of this file.."

Camera: Hasselblad H3DII39MS > FFF
OS: Windows 7 - Phocus 2.6.2
Software: Bridge > Camera Raw 6.4.1

Alex
7 years ago
Photo of Eric Chan

Eric Chan, Camera Raw Engineer

  • 617 Posts
  • 121 Reply Likes
There are some FFF files that the RC version does not read, but the final version will fix this.
7 years ago
Photo of Jeff Stasney

Jeff Stasney

  • 4 Posts
  • 0 Reply Likes
Thanks Eric, are you speaking of Camera Raw, or Lightroom 3.5 Candidate.
7 years ago
Photo of Misha Gravenor

Misha Gravenor

  • 1 Post
  • 0 Reply Likes
I also can't import my FFF's. Phocus 2.6.4 os x 10.7.1 Hasselblad H3DII50 tethered of course...
7 years ago
Photo of Eric Chan

Eric Chan, Camera Raw Engineer

  • 617 Posts
  • 121 Reply Likes
Jeff and Misha, yes, this problem should be fixed in the final release versions of Camera Raw 6.5 and Lightroom 3.5. It shouldn't be long; thanks for your patience.
  • 1

Powered by Get Satisfaction