Lightroom: LR5.2 Cannot download photos.

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
I have updated to Lightroom 5.2 with camera raw 8.2 and still I cannot download my raw pics from my Canon EOS Rebel T4i. WHY?
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Linda Tye

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  • frustrated

Posted 5 years ago

  • 1
Photo of Pete Green

Pete Green, Customer Advocate

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Hi Linda,

Are you importing from camera or card reader?
Is this Mac or windows?
Can you copy the files from Card to Hard Drive then import from hard drive to LR?

Regards
Photo of Linda Tye

Linda Tye

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Sorry, I am downloading from the camera and using a Mac.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try Pete's troubleshooting step to import using a card reader and/or transfer the file to the hard drive and then import into Lightroom?