cannot download

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  • Problem
  • Updated 6 years ago
I have been unable to download the upgrade even though I followed the directions.
I have a HP computer with Vista. If this cannot be resolved ,please cancel the charge to my credit card.
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Joseph Baker

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Posted 6 years ago

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Chris Cox

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We cannot handle refunds here -- only Adobe Customer Support can do that.

Also, you haven't told us which product you're referring to or why you cannot download it.
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Joseph Baker

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I was trying to download additioal storage for Adobe Photoshop Elements 10.
The error message I keep getting is:The application could not be installed because an application with that same name already exists at the selected location.Try installing it at a different location.
The only items listed at that location are: Adobe Help--Adobe PhotoShop Album Starter Edition 3.2--Adobe Photoshop Elements 10--Adobe Reader
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Chris Cox

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I don't recall additional storage needing a download.

And it sounds like you are just downloading a file or application you already have.