I bought a scanner that has Photoshop Elements 9. It has never worked on my older computer although it should have. I tried to install it and it would not open. I contacted tech support at the time. I want to put it on my new computer and it says I need to deactivate it first. I can't deactivate it unless I open it and it won't open. I did uninstall it, though. How dose this resolve. I would like to use the software I got with my purchase.