Cannot connect anymore Elements 12 to Revel on my loptap, although I can access to AdobeRevel.com with Google.

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Revel - Transition | End of Service

Worked fine until 48 hours. Message is "communication error..."
Photo of Margiocchi

Margiocchi

  • 3 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of vaishali ahuja

vaishali ahuja, Employee

  • 69 Posts
  • 0 Reply Likes
Margiocchi,
Are you still seeing this issue? Have you upgraded to Elements 12.1? If not, please do so via Help>Updates.
Let me know if that is still a problem.

Regards,
vaishali
Photo of Margiocchi

Margiocchi

  • 3 Posts
  • 0 Reply Likes
Yes, I did it. I have uninstalled Elements and plans to reinstall it later today. I will come back to you. Regards
Photo of Margiocchi

Margiocchi

  • 3 Posts
  • 0 Reply Likes
Hi Vaishaly
I reinstalled Photoshop elements with the same result : no connection with Revel and no possibility to open the Editor. Seems like the serveur does not want to connect me !
But I can access my files on Revel through my mobile...
Regards
Photo of Pattie F.

Pattie F., Official Rep

  • 2460 Posts
  • 67 Reply Likes
Reinstalling elements will still leave you on elements version 12. Can you perform an update to 12.1 as Vaishali suggested by going to help>updates, and then restart the revel agent at edit>preferences>adobe revel ?

Pattie

This conversation is no longer open for comments or replies.