Cannot change username

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I am trying to change my username and it will not allow me to
I made a typo when setting it up
Photo of Dennis Palacios

Dennis Palacios

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Posted 6 years ago

  • 1
Photo of Chris Cox

Chris Cox

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Which product are you using?
Where are you trying to change your username?
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Alex Dixon, Company Admin

  • 39 Posts
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I just tested this with one of my accounts on photoshop.com, and indeed this appears to be broken. We're investigating the problem now.
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Alex Dixon, Company Admin

  • 39 Posts
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Sigh... that or I mis-typed my password.

If you sign into your account, and click the "Welcome, Dennis" link in the top right, you'll see the option to change your username there. Perhaps you were doing what I was doing and typing the new name twice (instead of typing the name and then your password)?