Photoshop: Cannot view some psd files

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I'm wondering if anyone knows why some of my psd files I can view in my folders via PS (not bridge) and others I cannot? 




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Julie Stiltner

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Posted 1 month ago

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Cristen Gillespie

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I'm not sure what you're saying. You can use the Finder/Explorer to see these files, but not Bridge?

If it were the other way around, I'd wonder if you're saving layered files with Maximize compatibility enabled. But if you're not seeing them in Bridge but are in the Finder/Explorer window through PS, I have to wonder if your Preferences under thumbnails are to not process files larger than 1000MB, which is the default, and "Damask with lots of texture layers" exceeds that, for example.

Otherwise, it's an odd bug I haven't yet encountered, and I've encountered a lot of them, so I wouldn't be surprised if this were another. I have that setting cranked up to 3000MB. It doesn't hurt anything to do that.
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Julie Stiltner

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I can see them through Bridge, but I don't use Bridge to view my files I use PS. 

As you can see going through PS to view them some I cannot see they do not show the image, and some do.

Where do I find my thumbnail preferences?  I don't see that in my PS preferences.  
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Rosa

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Julie, I don't see any image previews on my PSD files through Photoshop but I do see image previews on my PSD files in Bridge.

I have Windows 10 and in Explorer I don't see image previews on my PSD files either. I thought that was normal for Windows 10. 

I have older PSD files from Windows 7 and I see image previews on those PSD files, but if I use one of the files and make adjustments to that PSD file and re save the file, then I can no longer see image preview on that PSD file via PS or Explorer.

I also don't see anywhere in my PS Preferences about thumbnails.

What OS are you on?

I've just found this:

Windows 10, on its own, can't render a normal preview of an image that's inside a PSD file. You can preview images inside PSD files if you use Adobe Bridge to navigate to your images rather than the File Explorer. However, if you prefer to stick with File Explorer, just know that you won't be able to see what's inside your PSD files until you actually open them in Photoshop.

Julie you might this helpful.

https://www.tekrevue.com/tip/psd-icon-previews-windows-10-file-explorer/

(Edited)
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Julie Stiltner

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I have a 3rd party program that allows me to view psd files on my pc (window 10) I never use Bridge to view my files.  The print screen I posted is viewing the files from PS, not Bridge.  As you can see I can see two files but not the others. 

As you can see this is viewing my desktop through PS (Not Bridge) and some show up and some don't. 

(Edited)
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Cristen Gillespie

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> Where do I find my thumbnail preferences?  I don't see that in my PS preferences. 

Bridge preferences aren't in your PS Preferences. In PS using the Open and Save dialogs, you're at the mercy of what your OS can handle. The only preference you have in PS to help with that (in all 3rd party apps that say they can preview PSD files) is under File Handling near the very bottom, Maximize PSD and PSB Compatibility.

In Bridge, to view in Bridge, the preference for "do not process files larger than" is under Thumbnails. If Windows refuses to preview some of your files (with no file you can add that can compel it to as it used to have) AND you have Maximize Compatibility ON always, never saving a file inadvertently without that, then I'm afraid your only option is to use a browser that can, if you want to see before you Open.

Bridge at least allows that if you've set file size correctly for your files, and you can easily drag files onto your app icon to open them in PS, or drag them into the document window, which will add them to the open document or open them individually if no document is already open. Mac's Finder previews all of them, but I still find Bridge's previews and sort methods (especially using stacks) easier to use than the Finder, despite it's bugs and performance issues, although performance, at least, has been much improved on my machine.

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Julie Stiltner

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Thanks, bus as I said I do not use Bridge because it always freezes up and says the program is not responding.  I find it much easier to use PS to open and view files.  I do have a 3rd party psd viewer so I think I will try to reinstall it.  Maybe it got corrupt. 
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Julie Stiltner

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As you can see this is viewing my desktop through PS (Not Bridge) and some show up and some don't. 


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Cristen Gillespie

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> Thanks, bus as I said I do not use Bridge because it always freezes up and says the program is not responding.

That's been driving me batty too, though it tends mostly to happen when I have more than one Bridge window open. It usually comes back from that fairly quickly, but it's annoying if I don't have anything I can do except wait. I always have my iPad nearby to read, draw, something, anything, while giving it a couple of minutes.

I seldom have to force quit. Like I said, there are bugs that aren't getting resolved quickly enough for us, and I really believe Bridge should be rebuilt from the ground up, completely new code base. I even suspect that whoever did the upgrade to 64 bit wrote bad code that the latest crop of engineers is struggling with, because that's when a) Bridge started to have serious issues and b) Adobe gave up on Bridge for way too long. I think it still keeps resources very tight for the Bridge team. Pure speculation on my part, but it's all I can think of—they've made it "free" so they don't support it nearly as much as it's worth supporting for all the features other browsers don't have.

What happens to the files that don't show up if you open them, make some move (visibility change?) that prompts you to save again, and after making sure you have Maximize Compatibility set to Always, you resave the file, saving over the original? If that's the issue, then you have the solution, painful as it can be to resave these files. Something for when you're snowed in and the internet is down.<G>
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Julie Stiltner

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I have no problem when I open them, but it is frustrating that I cannot see what they are if I am trying to find something to work with.  I don't always know what I want to design with so it eats up my time having to open files just to see what they are.  
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Cristen Gillespie

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That's because the problem isn't with Photoshop. It's with the other software, such as Explorer, not being able to read all the layers Photoshop can create, so they need the composite file that gets saved when you have Maximize Compatibility turned ON always. They generate their preview from a flattened composite in the file.

Your screenshots show that Explorer IS able to read some files, but not others. That suggests that the problem is with how the files were saved, if it's not a problem with the Windows file that assists in generating the previews.

If some have layers that are unreadable to Explorer or this helper file, those won't get previewed unless you open the file in PS, click around so PS wants you to save it again, and this time you save it being absolutely certain you have Maximize Compatibility turned on. You have to make some kind of change (as far as PS is concerned) that it's actually being written out to disk again, OR you can try a Save As one time and then look in the Finder to check that this is making the difference.

If saving with Max Compatibility doesn't work, then we need an Adobe guru or engineer to figure out what's going on between Windows Explorer and your PS.
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Rosa

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Julie, I did what Cristen said and re-saved some PSD files and it worked. I didn't have to make any changes to the file even. :)

Thanks Cristen. I had no idea that my Maximize compatibility was set to Never.

Go to Preferences in PS, then File Handling and under File Compatibility where it says Maximize PSD and PSB File Compatibility, set it to always.

Next time you use the PSD file and then resave it you will see the previews on your PSD files.

Cheers.


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Cristen Gillespie

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It's been awhile,  but unless I do something, like turn on and off visibility or open and close a group, my recollection is Save isn't available (no asterisk in the title bar).

Just checked again—Yup, Save is greyed out if all I do is open a file. So you do have to make a change as far as PS is concerned.  It's just not a change as we would understand it. PS has a logic all its own.  <G>
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Rosa

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For me Cristen I opened my .psd file in Photoshop and without any adjustments made to the file I just used 'Save As' and then there is a pop up with a message 'That the  -.psd files already exists. Do you want to replace it?'  Which I click 'Yes' and it replaces the .psd file and now I can see a file preview.
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Cristen Gillespie

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I just wasn't thinking about Save As. I usually simply change visibility and then Save. No dialog has to open then. But of course (duh) if you do a Save As and then agree to overwrite, no problem.
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Julie Stiltner

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Whenever I save a file I "save as" with all of them.  So there should be no reason some are viewable and some are not.  

I tried was Rosa said and resaved it over the old one and I still cannot view it. 
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Rosa

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Julie, have you got your Maximize PSD and PSB File Compatibility, set it to always?
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Julie Stiltner

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Yes, I do.  
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Rosa

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I'm sorry Julie, I'm not a PS guru, so I'm at a loss.
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Julie Stiltner

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Yeah, I don't understand it either.  It's kind of weird because there is no difference in the files that I can see. 
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Cristen Gillespie

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I'm afraid at this point we need Adobe and/or a Windows guru to figure out what's wrong. Adobe could probably take a look at the errant files and see if there's a difference preventing you from viewing some PSDs.  So we have to try to keep this thread alive long enough for someone like Jeff or David to intervene here.

Can you try something else if these are layered files, and that's merging visible to a top level layer, then saving? It won't matter if you overwrite since you're not changing anything in the appearance and can always delete it later. Or save it AS with a word like "test" to separate it from the original.

If they're Layer 0 layers (no background), try converting Layer 0 to a background layer (Layer> New> Background from layer), and then Save As. If transparency needs to be preserved, copy the layer first, then make the bottom layer a proper background layer.

Also, take a screenshot of the Layers panel if these are Layer 0 or multilayered files before you Merge (Stamp) visible to the top layer. Maybe there's some layer that Windows (or the helper file) can't handle. Adobe needs some help in figuring this out.

I'm throwing stuff out here to see if anything sticks, which is as good as I get at this kind of troubleshooting. Because something is obviously going wrong, but I've no clue now what, apart from having seen some other 3rd party apps not work with some types of layers.

Of course, there's the age old "delete your preferences and start fresh" after saving off any presets you've created, and possibly creating a backup of your Settings folder, but I find it hard to believe there's corruption in Adobe apps since you can preview these just fine in Bridge and open them just fine in PS, so that seems like a useless exercise .

(Though I wouldn't rule out you're hitting a bug due to your configuration, conflicting software, etc,. That's so far beyond anything I could possibly know about.)
(Edited)
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Julie Stiltner

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There is no obvious difference in the files.  They are all multiple layers, yet I just can't view some.  I think it has more to do with my 3rd party psd viewer.  I reinstalled it but I'm still having the same problem. 
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Rosa

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What happens if you uninstall your 3rd party viewer, then go back into PS and save your PSD file?
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Julie Stiltner

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I can't view them through Photoshop if I do that. 
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Rosa

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It's a shame Julie. Just thought there may have been some conflict with your 3rd party viewer. 

With saving a PSD file with Maximize compatibility set to Always, you shouldn't have this problem. (That was my problem as I had mine set to Never, and that was why I couldn't see the preview image on my PSD files)
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Julie Stiltner

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I know, mine is set to always.  Not sure what is going on.  I wish one of the support team would see this.  
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I suspect the files you can see are not PSDs, but rather PNG or JPG files. Windows doesn't have a PSD rendering codec in their OS the same way that macOS does. https://feedback.photoshop.com/photoshop_family/topics/no_psd_image_preview_in_photoshop_on_open_dia...
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Julie Stiltner

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Hi Jeff, 

They are definitely psd files with multiple layers.  If you click on the thumbnail I provided you will see they are psd.

I have a program that allows me to see psd files from PS as well as my desktop or any other way.  However, only some are showing up.  Those talk bubbles are all on separate layers.  
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Rosa

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I have Windows 10.

I use 'Save As' to save my .psd file and I see a preview image on my .psd file as per below.





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Julie Stiltner

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I always "save as"  are you using bridge?  I don't use bridge. 
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Cristen Gillespie

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@Rosa < my .psd file as per below.>

Oooo, I would love to create an artsy page around Faceless 3. From what I can make out in the thumbnail, it's so perfect on its own, it wouldn't be easy, but it's definitely one of the creepiest death images I've seen. <g>
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Rosa

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HaHa thanks Cristen! It's always Halloween for me, well almost. Creepy artwork is what I enjoy doing when I have free time.
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Rosa

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Julie  I use 'Save As' in Photoshop. My .psd files always have numerous layers and most of them are smart objects. Other layers are adjustment layers etc.
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Cristen Gillespie

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> They are all multiple layers, yet I just can't view some.

It certainly could be the viewer, but one of the reasons I wanted a screenshot, or you to try a composite layer on the top, is some apps can't handle some types of layers. For instance, a type layer, an adjustment layer, a shape layer at the very top, or a layer with a mask, could be throwing the viewer off when it tries to read all the layers, if it isn't making best use of the composite layer (as it should be).

Are there other types of viewers? Are you sure yours is still compatible with the latest version of PS (assuming you're using it). If it's very old software that hasn't been updated recently, it may have more problems than you'd expect.
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Julie Stiltner

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I'm just not sure, as you can see they are both psd files. Both have more than one layer. Yet I cannot view the one and I can view the other. 



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Cristen Gillespie

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All image layers, all with transparency, no funky blend modes? No, it doesn't make sense to me, either, since you've saved them with compatibility. It's got to be Windows. I still don't understand why MS refuses to build in a viewer and makes you all install an additional file, but I can't understand. Neither has a background layer. Neither has a solid top image layer. So if one doesn't work, I'd expect the other not to either.

Look up SageThumbs if you don't already have it. It's a SourceForge app and free.  Might be helpful if that's not the one you have.

The  link is for a video that shows how to install a not-free viewer that has more links to it in the More section of the description.

https://www.youtube.com/watch?v=Q3STrl09Xew

And I won't link to a blistering thread about the fact that Windows hasn't, for years, paid the slightest attention to anyone asking to be able to preview PSD files. LOL

It might be time, anyway, to try to find another viewer to try out and see if it solves the issue.


(Edited)
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Rosa

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Cristen,      "It's got to be Windows. I still don't understand why MS refuses to build in a viewer and makes you all install an additional file"


I don't understand this at all. Maybe I'm thinking too much about Julie's issue.

I also have read that Windows 10, on its own, can't render a normal preview of an image that's inside a PSD file.??? 

but . . . .  

I have Windows 10, so why is it that I can see the preview images on my .psd files through Explorer, Photoshop and Bridge?


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Cristen Gillespie

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I am utterly clueless. Everything I googled had the same problem—no PSD thumbnail view.

For Windows Creator 10:

"Windows does not support psd thumbnails natively. You need a third party codec installed to display them. If you had already purchased or installed one,check for updates. Ardfry, FPV, or free Sagethumbs should work."

"I have found that I can generate thumbnails for PSDs that show up in Explorer (I'm using Windows 10 64-bit) by using the free image utility Irfanview.

I just open Irfanview, go to File > Open, and navigate to a folder containing PSDs. You will see thumbnails appear for each PSD as Irfanview generates them. Once this is finished (which usually only takes a few seconds, depending on the number of PSDs), refresh the folder in Windows Explorer to get the thumbnails to show there as well."

I can't seem to get Google to show me a thread where the problem has been fixed without any 3rd party file.

And apparently with Windows updates, you need to check that whatever is helping you out is also updated.

I gather that Adobe used to offer a .dll or something that allowed thumbs to be previewed in Windows, but quit offering it around CS2 or so (I vaguely remember something about that), because they couldn't get around something else Windows did that made their solution not work.

You'd think these two "giants" could talk to each other and come up with something, but that's obviously just me being a layperson talking. What we think should be obvious is apparently not obvious at all to either company.
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Rosa

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Cristen It's a mystery to me. 

I've also read that nothing about the thumbnails is generated or influenced directly by Photoshop in a Windows system.  There is no activity by Photoshop - no "saving a thumbnail in the header" - that has any bearing on Windows thumbnails.  They are generated purely by Explorer asking a codec to open the file and look around inside.  Explorer then may cache the result.

So obviously my Windows Explorer has the right codec as I can see previews on .psd files?



(Edited)
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Julie Stiltner

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Hi ladies, 

Please don't worry about this problem.  It's not that big of a deal, frustrating but nothing I can't handle.   

Thank you both for all of your help, I truly appreciate it!

Julie
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Cristen Gillespie

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I understand. We all live with something that's "not that big of a deal, but annoying." Like me sticking with Bridge for the sake of stacks.<G> Each "not a big deal" starts to add up, though.

I'd love to see this one solved. It's just so basic to browsers that we should be able to preview common formats. Bridge still doesn't let us see thumbnails instead of generic icons for some common formats that aren't Adobe formats, and I think that might have been fine back in the day when hardly anyone had any files and virtually no hard drive to hold them, but today?