Photoshop: Cannot view some psd files

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  • Updated 9 months ago
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I'm wondering if anyone knows why some of my psd files I can view in my folders via PS (not bridge) and others I cannot? 




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Julie Stiltner

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Posted 1 year ago

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Cristen Gillespie

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I'm not sure what you're saying. You can use the Finder/Explorer to see these files, but not Bridge?

If it were the other way around, I'd wonder if you're saving layered files with Maximize compatibility enabled. But if you're not seeing them in Bridge but are in the Finder/Explorer window through PS, I have to wonder if your Preferences under thumbnails are to not process files larger than 1000MB, which is the default, and "Damask with lots of texture layers" exceeds that, for example.

Otherwise, it's an odd bug I haven't yet encountered, and I've encountered a lot of them, so I wouldn't be surprised if this were another. I have that setting cranked up to 3000MB. It doesn't hurt anything to do that.
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Julie Stiltner

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I can see them through Bridge, but I don't use Bridge to view my files I use PS. 

As you can see going through PS to view them some I cannot see they do not show the image, and some do.

Where do I find my thumbnail preferences?  I don't see that in my PS preferences.  
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Rosa

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Julie, I don't see any image previews on my PSD files through Photoshop but I do see image previews on my PSD files in Bridge.

I have Windows 10 and in Explorer I don't see image previews on my PSD files either. I thought that was normal for Windows 10. 

I have older PSD files from Windows 7 and I see image previews on those PSD files, but if I use one of the files and make adjustments to that PSD file and re save the file, then I can no longer see image preview on that PSD file via PS or Explorer.

I also don't see anywhere in my PS Preferences about thumbnails.

What OS are you on?

I've just found this:

Windows 10, on its own, can't render a normal preview of an image that's inside a PSD file. You can preview images inside PSD files if you use Adobe Bridge to navigate to your images rather than the File Explorer. However, if you prefer to stick with File Explorer, just know that you won't be able to see what's inside your PSD files until you actually open them in Photoshop.

Julie you might this helpful.

https://www.tekrevue.com/tip/psd-icon-previews-windows-10-file-explorer/

(Edited)
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Julie Stiltner

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I have a 3rd party program that allows me to view psd files on my pc (window 10) I never use Bridge to view my files.  The print screen I posted is viewing the files from PS, not Bridge.  As you can see I can see two files but not the others. 

As you can see this is viewing my desktop through PS (Not Bridge) and some show up and some don't. 

(Edited)
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Cristen Gillespie

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> Where do I find my thumbnail preferences?  I don't see that in my PS preferences. 

Bridge preferences aren't in your PS Preferences. In PS using the Open and Save dialogs, you're at the mercy of what your OS can handle. The only preference you have in PS to help with that (in all 3rd party apps that say they can preview PSD files) is under File Handling near the very bottom, Maximize PSD and PSB Compatibility.

In Bridge, to view in Bridge, the preference for "do not process files larger than" is under Thumbnails. If Windows refuses to preview some of your files (with no file you can add that can compel it to as it used to have) AND you have Maximize Compatibility ON always, never saving a file inadvertently without that, then I'm afraid your only option is to use a browser that can, if you want to see before you Open.

Bridge at least allows that if you've set file size correctly for your files, and you can easily drag files onto your app icon to open them in PS, or drag them into the document window, which will add them to the open document or open them individually if no document is already open. Mac's Finder previews all of them, but I still find Bridge's previews and sort methods (especially using stacks) easier to use than the Finder, despite it's bugs and performance issues, although performance, at least, has been much improved on my machine.

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Julie Stiltner

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There is no obvious difference in the files.  They are all multiple layers, yet I just can't view some.  I think it has more to do with my 3rd party psd viewer.  I reinstalled it but I'm still having the same problem. 
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Rosa

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What happens if you uninstall your 3rd party viewer, then go back into PS and save your PSD file?
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Julie Stiltner

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I can't view them through Photoshop if I do that. 
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Rosa

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It's a shame Julie. Just thought there may have been some conflict with your 3rd party viewer. 

With saving a PSD file with Maximize compatibility set to Always, you shouldn't have this problem. (That was my problem as I had mine set to Never, and that was why I couldn't see the preview image on my PSD files)
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Julie Stiltner

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I know, mine is set to always.  Not sure what is going on.  I wish one of the support team would see this.  
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I suspect the files you can see are not PSDs, but rather PNG or JPG files. Windows doesn't have a PSD rendering codec in their OS the same way that macOS does. https://feedback.photoshop.com/photoshop_family/topics/no_psd_image_preview_in_photoshop_on_open_dia...
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Rosa

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I have Windows 10.

I use 'Save As' to save my .psd file and I see a preview image on my .psd file as per below.





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Julie Stiltner

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I always "save as"  are you using bridge?  I don't use bridge. 
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Cristen Gillespie

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@Rosa < my .psd file as per below.>

Oooo, I would love to create an artsy page around Faceless 3. From what I can make out in the thumbnail, it's so perfect on its own, it wouldn't be easy, but it's definitely one of the creepiest death images I've seen. <g>
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Rosa

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HaHa thanks Cristen! It's always Halloween for me, well almost. Creepy artwork is what I enjoy doing when I have free time.
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Rosa

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Julie  I use 'Save As' in Photoshop. My .psd files always have numerous layers and most of them are smart objects. Other layers are adjustment layers etc.
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Cristen Gillespie

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> They are all multiple layers, yet I just can't view some.

It certainly could be the viewer, but one of the reasons I wanted a screenshot, or you to try a composite layer on the top, is some apps can't handle some types of layers. For instance, a type layer, an adjustment layer, a shape layer at the very top, or a layer with a mask, could be throwing the viewer off when it tries to read all the layers, if it isn't making best use of the composite layer (as it should be).

Are there other types of viewers? Are you sure yours is still compatible with the latest version of PS (assuming you're using it). If it's very old software that hasn't been updated recently, it may have more problems than you'd expect.
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Julie Stiltner

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I'm just not sure, as you can see they are both psd files. Both have more than one layer. Yet I cannot view the one and I can view the other. 



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Cristen Gillespie

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All image layers, all with transparency, no funky blend modes? No, it doesn't make sense to me, either, since you've saved them with compatibility. It's got to be Windows. I still don't understand why MS refuses to build in a viewer and makes you all install an additional file, but I can't understand. Neither has a background layer. Neither has a solid top image layer. So if one doesn't work, I'd expect the other not to either.

Look up SageThumbs if you don't already have it. It's a SourceForge app and free.  Might be helpful if that's not the one you have.

The  link is for a video that shows how to install a not-free viewer that has more links to it in the More section of the description.

https://www.youtube.com/watch?v=Q3STrl09Xew

And I won't link to a blistering thread about the fact that Windows hasn't, for years, paid the slightest attention to anyone asking to be able to preview PSD files. LOL

It might be time, anyway, to try to find another viewer to try out and see if it solves the issue.


(Edited)
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Rosa

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Cristen,      "It's got to be Windows. I still don't understand why MS refuses to build in a viewer and makes you all install an additional file"


I don't understand this at all. Maybe I'm thinking too much about Julie's issue.

I also have read that Windows 10, on its own, can't render a normal preview of an image that's inside a PSD file.??? 

but . . . .  

I have Windows 10, so why is it that I can see the preview images on my .psd files through Explorer, Photoshop and Bridge?


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Cristen Gillespie

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I am utterly clueless. Everything I googled had the same problem—no PSD thumbnail view.

For Windows Creator 10:

"Windows does not support psd thumbnails natively. You need a third party codec installed to display them. If you had already purchased or installed one,check for updates. Ardfry, FPV, or free Sagethumbs should work."

"I have found that I can generate thumbnails for PSDs that show up in Explorer (I'm using Windows 10 64-bit) by using the free image utility Irfanview.

I just open Irfanview, go to File > Open, and navigate to a folder containing PSDs. You will see thumbnails appear for each PSD as Irfanview generates them. Once this is finished (which usually only takes a few seconds, depending on the number of PSDs), refresh the folder in Windows Explorer to get the thumbnails to show there as well."

I can't seem to get Google to show me a thread where the problem has been fixed without any 3rd party file.

And apparently with Windows updates, you need to check that whatever is helping you out is also updated.

I gather that Adobe used to offer a .dll or something that allowed thumbs to be previewed in Windows, but quit offering it around CS2 or so (I vaguely remember something about that), because they couldn't get around something else Windows did that made their solution not work.

You'd think these two "giants" could talk to each other and come up with something, but that's obviously just me being a layperson talking. What we think should be obvious is apparently not obvious at all to either company.
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Rosa

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Cristen It's a mystery to me. 

I've also read that nothing about the thumbnails is generated or influenced directly by Photoshop in a Windows system.  There is no activity by Photoshop - no "saving a thumbnail in the header" - that has any bearing on Windows thumbnails.  They are generated purely by Explorer asking a codec to open the file and look around inside.  Explorer then may cache the result.

So obviously my Windows Explorer has the right codec as I can see previews on .psd files?



(Edited)
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Julie Stiltner

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Hi ladies, 

Please don't worry about this problem.  It's not that big of a deal, frustrating but nothing I can't handle.   

Thank you both for all of your help, I truly appreciate it!

Julie
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Cristen Gillespie

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I understand. We all live with something that's "not that big of a deal, but annoying." Like me sticking with Bridge for the sake of stacks.<G> Each "not a big deal" starts to add up, though.

I'd love to see this one solved. It's just so basic to browsers that we should be able to preview common formats. Bridge still doesn't let us see thumbnails instead of generic icons for some common formats that aren't Adobe formats, and I think that might have been fine back in the day when hardly anyone had any files and virtually no hard drive to hold them, but today?
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Bro Experts

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Best option i found to solve this problem is Free Tool Available called SageThumbs,

Follow the below Video :

https://youtu.be/5-DduUCWXJU

Also find the detailed guide here how to view psd file thumbnail preview in windows 7/8.1/10

https://broexperts.com/how-to-views-p...