Photoshop CC 2015.1: Flickering on canvas (windows 10) (Narration enable)

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  • Updated 3 years ago
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  • (Edited)
After latest update, the canvas area on PS, AI e ID flickers as soon as program is opened.

Flickering prevents use of menus, which also flicker.

OS is Windows 10, graphics board is NVidia GTX980 w/ latest driver.

Reverting to earlier versions of PS, AI e ID solve the problem.
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Pedro Almeida

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect a bad video driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...
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Andre Monserrat

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I have the same issue, but I have an AMD video board with the latest drivers. I did an uninstall and fresh install of both the drivers and Photoshop, but it did not fix it.
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David Dobish, Senior QE Photoshop

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Does disabling GPU in the preferences affect the flickering? If it is better with it off. Then try setting to GPU ON but in advanced set it to Basic.

Restart PS between tries.
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Andre Monserrat

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I tried disabling the GPU, setting it to Advanced and setting it to Basic. They all have the same flickering issue.
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Gustavo Rinaldi

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Same issue here. I'm using Windows 8.1 with a Geforce GTX 960 with the latest drivers. I have tried to disable the GPU but to no avail. The same thing is happening with Illustrator and After Effects.
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Chris Cox

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Please remember that Photoshop, Illustrator, and InDesign share very little code -- something affecting all of them is most likely a system issue.
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Pedro Almeida

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Hello, I found the solution in another forum: you need to uncheck "Show 'Start' Workspace When No Documents Are Open" in Preferences > General.

It was somewhat difficult doing that, because the flickering also affected the menus. I had luck using the keyboard: press Alt-E to open the Edit menu and choose Preferences > General.

This also works for Illustrator and InDesign. For After Effects it's the same but the menu nomenclature is different.

Hope this helps other people.
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Alexander Spieslechner

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this solved the problem for me. the "narration" related thing didnt fix it for me
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Gustavo Rinaldi

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Thanks, Pedro! This solved my problem too!
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Andre Monserrat

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That worked for me too.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You have "Narration" enabled in Windows. Disable Narration and the problem will go away.

https://social.technet.microsoft.com/...
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Andre Monserrat

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This reply was created from a merged topic originally titled Photoshop CC 2015.1:: Start page blank and flickering, mouse pointer constantly r....

I updated to the new 2015 release of Photoshop (and the other CC apps). When I start the program, the new Start page is just a big empty screen that constantly flickers from white to grey. I have to switch to a different layout to do anything. As long as Photoshop is running, my mouse pointer constantly flickers every half second between the pointer and a "loading" icon. This happens even when Photoshop is minimized. It makes menu selection nearly impossible as the menu appears for a moment but then the pointer steals focus and the menu goes away. If I close Photoshop, everything works normally.

This is the same behavior in Illustrator (blank flickering Start page).

I am running Windows 10 with the latest updates. I have a laptop with AMD HD 6700M switchable graphics with the latest video drivers (did a clean install today). I tried uninstalling Photoshop and reinstalling it, to no avail.

Is there a way to reinstall the previous version until this issue is resolved? I have work to do.
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Brett N, Official Rep

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Official Response
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Hui Ding, Employee

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Could someone having this problem make a screen recording please?

I have an ATI card and was unable to reproduce this issue.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This should be solved in the 2015.1.2 update released today: http://blogs.adobe.com/crawlspace/201...
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Gustavo Rinaldi

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Unfortunately I still get the flickering after the update. And for the record: I never had the Windows Narrator enabled and the same problem also occurres with Illustrator and After Effects. Thank you for addressing the issue though.
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Chris Cox

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The three applications don't share much - except that they all use the GPU.
So my guess would be a video driver bug (update from the GPU maker's website).
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Gustavo Rinaldi

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I've already updated my video driver (currently running version 361.43 of the Geforce driver) and the problem persists.

Couldn't it be something related to the Start menu?
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Brett N, Official Rep

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Does the problem go away if you disable the Start workspace? 
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Gustavo Rinaldi

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Yes it does (for all 3 of them). I used the solution Pedro Almeida posted and now I can use them, but if I try to enable the Start workspace again (with CC fully updated) the problem starts again.