Lightroom Mobile CC: Cannot upload pictures from phone

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  • Problem
  • Updated 1 month ago
  • (Edited)
After upgrading to newest version of Lightroom Mobile for IOS (v.4.0.0 E605D9) on my iPhone X - I cannot upload pictures to the cloud -> when I tap on 'upload picture' icon and select a picture to upload nothing happens - the picture is not uploaded and I'm back on the camera roll preview view.

Can anyone help?

Mariusz
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Mariusz Majewski

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Posted 1 month ago

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Mariusz Majewski

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I swithed off the phone and delete and upload the app againg - but it doesn't help.

Mariusz
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Ignacio Barrientos, Employee

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Hi,

what kind of image are you having a problem with?

It would be helpful if you could create a diagnostics log and send it to us:
1. tap on the gear icon in the upper right or from the three dot menu on the upper right
2. select Settings
3. select Help & Support
4. do a long tap on Access our Support Forum

if possible, attach a file that you have a problem with.
Any info connected to where you got the images from would be very helpful.

E.g. if you know which camera app they were shot with, are they taken from e.g. iCloud.
Is it photo sharing images, etc.

Thanks,
Ignacio
(Edited)