Photoshop 2020: Cannot see scratch disk options

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  • Problem
  • Updated 5 months ago
  • (Edited)
Hey all, I cannot see my scratch disk in PS 2020 but it is there in 2019 version. Hope they fix this soon!
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annie darling

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  • Bummed out. I NEED this to work!

Posted 5 months ago

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Photo of S Painter

S Painter

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I just updated to PS v 21.0.3 20200115.r.91 2020/01/15: 21f283574f6 x64. The latest version of PS does not recognize my scratch drive. That is, PS | Edit | Preferences | Scratch Drives does not list the scratch drive.

 

The prior version of PS used this scratch drive without issue.

 

The drive is

NTFS

457 GB free

Security

   Users: Full control

   Authenticated users: Full control

 

The computer has been restarted. I have deleted ...AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings.

This problem is not resolve and prevents me from using PS.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We're not able to reproduce this. What OS/version are you running on? Which version did this start happening in? (e.g. Did your scratch disk show correctly in 21.0.0, 21.0.1, and 21.0.2 and it's a new problem to 21.0.3?) Can you post a screen shot of what you're seeing in the Preferences > Scratch Disk dialog?