Cannot see individual images in Elements Organizer - grey box with question mark

  • 3
  • Problem
  • Updated 1 year ago
  • (Edited)
I cannot see individual images in Photoshop Elements Organizer. When viewed individually, my images all show up as a grey box with a small question mark in a circle. Strangely, if there is a person in the image, photoshop shows a box where the face(s) would be for tagging (in the grey box). If I decrease the zoom to the second largest size, I can see the image, but it disappears when I try to look at any image individually. I have tried reconnecting missing file - none found. I can view the images in Full Screen mode. I can also open the images in Editor, I just can't view them full size in Organizer.
Photo of Elizabeth Elder

Elizabeth Elder

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  • super sad and frustrated

Posted 3 years ago

  • 3
Photo of James Depoorter

James Depoorter

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same problem here. My version is the Mac edition, version 13. Did the same thing, reconnect, no change, still question mark with maximized version
Photo of Elizabeth Elder

Elizabeth Elder

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I was able to fix the problem by deleting the installer that had been saved on the desktop. Instant fix.
Photo of Jordan Foster

Jordan Foster

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I have same issue. Ver 15. Mac 5k. This software stinks. This is a bug. Don't fall for their "erase thumbnails" fix. It is hogwash.