Photoshop: Cannot save psd files to the network

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Ever since we updated to photoshop 2019 my team is unable to save psd files to the network drive. We need to be able to collaborate so it is vital that we can do this. It appears to be only with photoshop. We have also recently upgraded to Mohave OS. Any help is very much appreciated. Thanks in advance.
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Dianne

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Posted 3 weeks ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS for the desktop and what for the server/network drive? What protocol are you using to connect to the server/network?
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Dianne

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Thanks for getting back t0o me so quick.

Server Windows Server 2016
OSX is Mojave 10.14
Protocol SMB




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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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And when you try and save the file, do you get a specific error?
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Dianne

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you check to see if either these are the case:

https://forums.adobe.com/message/9722037#9722037 (is file selected by finder)
https://forums.adobe.com/message/9728993#9728993 (Is Opportunistic Locking disabled)
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Dianne

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I am having my IT guy check, but the first one (file selected) we are aware of. I'll let you know if the second one is the case. Thanks.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Great. Thanks!
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Warren Heaton

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For what it's worth, unless your company implements SAN network storage (instead of an SMB fileserver), I'd get files from the server to work locally and then put them back when done.

This would be for anything, be it Photoshop, Illustrator, InDesign, Animate, Premiere Pro, After Effects, Audition, Words, Excel, Painter, Cinama 4D, Resolve, Final Cut Pro, ArtRage Pro, etc.



-Warren
(Edited)
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Dianne

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I have forwarded your email on to IT, so we'll see what happens. I'll keep you posted. Thanks so much for your input.


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David Converse

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Windows Server 2016 is better but Mac clients still have problems with Windows shares. The best solution is Acronis.

https://www.acronis.com/en-us/mobility/mac-windows-compatibility/