Photoshop: Cannot save file due to program error

  • 2
  • Problem
  • Updated 5 days ago
  • (Edited)
After latest update of Photoshop, I am getting this error message. Not always, but about 50% cases of saving file ends with this. Solution is to try save again (sometimes it saves file after 10 attempts). Its really annoying.

I have updated Windows 10, updated all Adobe products. I have a lot of free disk space. This issue started right after updating Photoshop to latest version.

Photo of David Nogol

David Nogol

  • 17 Posts
  • 4 Reply Likes

Posted 4 weeks ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2917 Reply Likes
Are you saving to the local drive, server or external/remote drive or NAS?


Anything in the Program error log (PSErrorLog.txt)?

Locate the program error log on your system here:

  • macOS: Users/<user_name>/Library/Preferences/Adobe Photoshop 2020 Settings/PSErrorLog.txt
  • Windows: Users/<user_name>/AppData/Roaming/Adobe/Adobe Photoshop CC <version>/Adobe Photoshop 2020 Settings/PSErrorLog.txt
Photo of David Nogol

David Nogol

  • 17 Posts
  • 4 Reply Likes
Saving to local drive. It seems it writes these lines for each saving error:

2020:07:14 18:25:43 :  : 5762 : REQUIRE failed
2020:07:14 18:25:43 : Stack :  : 0	address: 0x00007FF665962E29	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
1	address: 0x00007FF66472BD48	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
2	address: 0x00007FF66472B862	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
3	address: 0x00007FF665B542F5	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
4	address: 0x00007FF665B53DC3	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
5	address: 0x00007FF665B55E9C	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
6	address: 0x00007FF66494E07B	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
7	address: 0x00007FF6649594BC	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
8	address: 0x00007FF663B9029F	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
9	address: 0x00007FF6628DF0F6	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
10	address: 0x00007FF6628CFBC5	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
11	address: 0x00007FF6628DEF4F	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
12	address: 0x00007FF663F66367	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
13	address: 0x00007FF6636FDA0A	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
14	address: 0x00007FF6636FD705	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
15	address: 0x00007FF662CA89D9	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
16	address: 0x00007FF6628D12B0	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
17	address: 0x00007FF6625FC912	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
18	address: 0x00007FF663B8A157	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
19	address: 0x00007FF662C05052	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
20	address: 0x00007FF6650D1333	base: 0x00007FF65BAF0000	module name: 'Photoshop.exe'
21	address: 0x00007FF872ED0E82	base: 0x00007FF872EB0000	module name: 'ucrtbase.dll'
22	address: 0x00007FF875057BD4	base: 0x00007FF875040000	module name: 'KERNEL32.DLL'
23	address: 0x00007FF8757ECE51	base: 0x00007FF875780000	module name: 'ntdll.dll'


Photo of Dave Grainger

Dave Grainger

  • 497 Posts
  • 92 Reply Likes
Possible bad memory 0x00007FF875040000
Photo of David Nogol

David Nogol

  • 17 Posts
  • 4 Reply Likes
I dont think so. No other application on this computer have any issues, only PS. And sometimes it can save file without error. 
Photo of Dave Grainger

Dave Grainger

  • 497 Posts
  • 92 Reply Likes
If that area is VRAM, and since Photoshop uses the GPU more than just about any other program, it COULD be memory... Worth testing theory at least! Replacing RAM is not that expensive
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2917 Reply Likes
If you go to Preferences > Performance... and uncheck "Legacy Compositing" does it save without error?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2917 Reply Likes
I haven't seen any others - if it were common we'd see tons of complaints. Seems system/configuration specific. Do you have visual studio installed on this machine?
Photo of Ernesto Belmont

Ernesto Belmont

  • 1 Post
  • 0 Reply Likes
I have the same problem and it's just recent
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2917 Reply Likes
Ernesto, does your PSErrorLog.txt show the same error?
Photo of eartho

eartho, Champion

  • 1529 Posts
  • 529 Reply Likes
Jeff, i've been seeing this a lot lately too.
Photo of Tom Lin

Tom Lin

  • 11 Posts
  • 3 Reply Likes
I've been getting these errors also, seems to be since 21.2 patch. It seems random and I just keep trying and it'll eventually save. I did have one that just simply cancel out and stay at saving 0%. I had to dupe the file and save it separately in order not to lose progress.

going to try legacy composition as you suggested above.
I do also have Google Drive installed, saving to the same local drive.
(Edited)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2917 Reply Likes
Do you use Google Drive?

Photo of David Nogol

David Nogol

  • 17 Posts
  • 4 Reply Likes
No, I don't have Google Drive on my computer. Only Dropbox and OneDrive.
Photo of David Nogol

David Nogol

  • 17 Posts
  • 4 Reply Likes
Is there any other information, which I can provide except of PSErrorLog output? I am back from vacation, working on client photos, trying to save file:

Clik on save button -> Error -> Ok
Clik on save button again -> Error -> Ok
Clik on save button again -> Error -> Ok
Clik on save button again -> Error -> Ok
Clik on save button again -> Error -> Ok
Clik on save button again -> File is saved successfully

Its random, sometimes it saves on first try, sometimes it takes more than 10 attempts. There at least two more persons with same issue.
Photo of Dominik Sourcé

Dominik Sourcé

  • 39 Posts
  • 9 Reply Likes
I have been seeing this problem a few times lately too. As David wrote it really happens randomly without any discernable pattern. I don't use Google Drive, I don't get any helpful error logs and it happens with both Legacy Compositing turned on and off. I am on macOS 10.14.6 with Photoshop 21.2.0.
Photo of Julian Putnam

Julian Putnam

  • 2 Posts
  • 0 Reply Likes
I noticed that at least for me, this problem usually happens after working for a while on a project I already have saved, and it can be avoided by using Save As and saving to a new file. Anyone else have the same experience?
Photo of Dominik Sourcé

Dominik Sourcé

  • 37 Posts
  • 8 Reply Likes
Yes, I can confirm that it can be avoided by using Save As.
Photo of David Nogol

David Nogol

  • 17 Posts
  • 4 Reply Likes
No, I have same error message even if I use Save As. Even when I save file for first time.
Photo of Erick Kuo

Erick Kuo

  • 1 Post
  • 0 Reply Likes
I have the same issue after the upgrade. Downgraded from 21.2.1 to 21.2.0. Same, can't save with the same name. Need to keep creating new name like +1, +2.... annoying for sure.


Photo of Workhouse Visual #1

Workhouse Visual #1

  • 1 Post
  • 0 Reply Likes
I also have the same issue... open file make a change... won't save "program error". I have tried turning off "Enable Generator" in preferences/plugins as some have suggested – unfortunately did not work. 
Photo of Led Stereo

Led Stereo

  • 41 Posts
  • 38 Reply Likes
I've had this on the Mac, latest version of PS running on a brand new Mac Pro. Ridiculous that bugs like this are making their way into the release versions.
Photo of David Nogol

David Nogol

  • 17 Posts
  • 4 Reply Likes
Its 3 weeks since I see error message for almost every day. Terrible experience. Today my PC frozen during editing photo, after reseting PC I found all my Photoshop settings (workspace, actions, brushes...) are gone and reverted to default. I solve this problem with restoring files from AppData folder from yesterdays backup.

But Adobe, this is terrible and very frustrating experience. I am paying for your subscription for long time and there are so many bugs and issues. Only reason why I stay is Lightroom. But after I will find better alternative, I will cancel subscription immidiately. Affinity photo can replace PS and is way cheaper and works without such lame errors. :(
Photo of Julian Putnam

Julian Putnam

  • 2 Posts
  • 0 Reply Likes
My issue was different than yours (not on PC) but I thought it would be worth putting in the thread that I solved it by reading into the known issues with PS:
https://helpx.adobe.com/photoshop/kb/known-issues.html
For me, it was a problem with Photoshop on mac Catalina writing data to an exfat formatted SSD. They say they're resolving it with Apple