Photoshop Cannot print to HP device

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
Since upgrading from Photoshop CC to Photoshop CC 2014 I cannot print to my HP Photosmart 309-g. The driver screen is full of random characters. Other applications are fine. I have uninstalled and reinstalled the printer drivers but so joy, same issue
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Chris Davis

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  • frustrated

Posted 4 years ago

  • 1
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Chris Cox

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That is your printer driver dialog, that is not under Adobe's control in any way.
You'll need to contact HP about this problem with their printer driver.
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Chris Davis

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Thank you for your reply.
I have contacted HP as well - this only occurs with PS - all other apps inc lightroom are fine. Issue only occurred after upgrading PS
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Chris Cox

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It doesn't matter what application it happens in.
That dialog is entirely under the control of HP's driver code. HP are the only ones who can possibly fix the bug in their dialog.