Lightroom CC for mobile: Cannot play videos stored on the cloud on iPhone

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
Videos that are stored on the cloud do not play on my iPhone, I get the spinner spinning forever instead of downloading from the cloud.
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Marco Martins

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Posted 4 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Hello Marco,

What format are the videos? 
How were they put into the cloud?
Any idea about how large the files are?
Photo of Marco Martins

Marco Martins

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They were recorded and auto imported from my iPhone to the library. some are H264 and some H265. 
The size from the ones I was trying to see was between 100-300Mb