Lightroom CC for mobile: Cannot play videos stored on the cloud on iPhone

  • 1
  • Problem
  • Updated 3 weeks ago
  • (Edited)
Videos that are stored on the cloud do not play on my iPhone, I get the spinner spinning forever instead of downloading from the cloud.
Photo of Marco Martins

Marco Martins

  • 79 Posts
  • 2 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4703 Posts
  • 952 Reply Likes
Hello Marco,

What format are the videos? 
How were they put into the cloud?
Any idea about how large the files are?
Photo of Marco Martins

Marco Martins

  • 79 Posts
  • 2 Reply Likes
They were recorded and auto imported from my iPhone to the library. some are H264 and some H265. 
The size from the ones I was trying to see was between 100-300Mb