Photoshop: Cannot open PSD file b/c of error message "cannot complete your request because of a program error"

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  • Updated 1 week ago
  • (Edited)
I cannot open my PSD file. The error states "cannot complete your request because of a program error." The file still has data in it (it is 2 mb) and i can view it with preview, just not open it in photoshop. Please help! The file is here:

https://www.dropbox.com/sh/95wb1pnsyu9dcfc/AADIaMuzm7qOeWUyfa1F9O8-a?dl=0
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Ruthie Kaposi Rosenstock

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Posted 1 week ago

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Kukurykus

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There are many sites on google. Just type something like 'psd file repair'. This is one of them:
https://www.fixtoolbox.com/photoshopfix.html

I tried your file in CC 2018 and in fact it doesn't work, but in CS6 it asks me either I want to keep styles (what fails) or flatten document to jpg, then I can open it.
(Edited)
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Steven Seelig

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I tried to go to the link, but the folder 'logo' was empty....

May I ask how psd file was created?  From a scan, or artwork or digital picture file?
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Ruthie Kaposi Rosenstock

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Whoops! Sorry about that--it's back in the folder. From a saved image.
(Edited)
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Kukurykus

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She deleted it, but I kept so you can still try it:
https://www.dropbox.com/s/fqgv8gn3by5pau6/Logo_2.psd?dl=0
(Edited)
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Steven Seelig

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It does not open for me because I am on a Mac and the app that is looked for is not optimized for the mac...good luck
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David, Official Rep

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It doesn't open on Windows with 2017 or 2015 either.  How was this file created?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hold down the Shift & Option keys and drag the file onto Photoshop to open the composite data.
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Kukurykus

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In Windows it's Shift & Ctrl & Alt while 'double left mouse button click' on a file after browsing inside Photoshop. To open browser, you can LMB DC somewhere in range of free workspace.
(Edited)
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Robin Curtis

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Hi Ruthie:
I opened it with my flintstone version of photoshop (5.5)  Opened fine with and without RGB conversion.  Has all the layers, i assume.
I could send it to you with a different name.

Below is just a screenshot.
(Edited)