Photoshop 2014.2.2: Cannot open images ""Could not complete your request because the file was not found."

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  • Updated 4 years ago
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  • (Edited)
Since installing latest update Photoshop CC 2014.2.2 I cannot open any images. Message comes up "Could not complete your request because the file was not found." What should I do? Have restarted computer a few times - no luck. Ross
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Ross Kimber

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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How are you opening the file? From the File>Open dialog? Or from the File>Open Recent command? Are the files on your hard drive? Or a network drive? Double-clicking the file from the OS?
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Chris Cox

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What OS version are you using?
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Ross Kimber

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I'm using Mac 27" (late 2012) running OSX 10.10.1 and have been for some time.
Have tried the following to open images (both recent and ones on the hard drive for some time) All files are on the hard drive.
In Photoshop from the File>Open and File>Open Recent
Also I have tried to open files using Open With>Photoshop CC

I am also using a Macbook Pro with Photoshop CC 2014.2.1 Haven't installed updates yet and it is working perfectly.
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Ross Kimber

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All fixed now thanks to technical support people at Adobe. Took some time though.
Cheers
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Ok. Thanks for closing the loop. From looking at the case notes, it looks like the installation/update was damaged and reinstall/repair was the solution.