cannot install pse 2018

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  • Problem
  • Updated 11 months ago
I downloaded PSE 2018 free trial on to my Intel i7 8 Gbyte PC running Windows 10 (64 bit h/w and s/w). When I double-clicked the downloaded file (PhotoshopElements_2018_LS30_win64.exe) I got a message saying "This app will not run on your PC".
I tried a chat with Adobe, but the agent was not interested (no online support for free trial). Because of the history (ran PSE 9 successfully for 2 years on this configration until it suddenly stopped), I wanted to be sure PSE 2018 would work before I parted with any money. Adobe doesn't seem to want me to buy this.
Does anybody have any idea that would help solve the problem?
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Ron McLaren

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Posted 11 months ago

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Wolfgang Exler

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are you shure your downloaded file is complete an not corrupted?
My download is 2.565.305.320 bytes
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Ron McLaren

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Thank you for your reply, Wolfgang. Yes, I'm sure it fully downloaded (I have made that mistake before). My file is 2,565,305,320 bytes, the difference presumably arising from the differeent languages in the text.

This time, I had made a different mistake - I had forgotten to turn off my anti-virus. When I did that, everything worked fine. If it continues to work for the free-trial month I will probably activate the full liccence for PSE.

So this has been solved.

Regards, Ron McLaren
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Ron McLaren

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How do I mark something as solved?