Elements 14: Cannot install on MacOS 10.11

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  • Problem
  • Updated 2 years ago
  • (Edited)
It's impossible to install Photoshop Elements Trial Version on my iMac with OS X El Capitan and 16GB RAM. Any suggestions?
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Rony Schollaert

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Posted 2 years ago

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Chris Cox

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What is preventing you from installing it on your system?
What error message are you seeing?
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Rony Schollaert

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I have a window saying that Adobe Application unexpectedly stopped

Process: PDApp [3077]
Path: /Users/USER/*/PDApp.app/Contents/MacOS/PDApp
Identifier: com.adobe.PDApp
Version: 9.0.0.115 (9.0.0.115)
Code Type: X86 (Native)
Parent Process: Install [3066]
Responsible: PDApp [3077]
User ID: 501

Date/Time: 2015-12-02 15:37:11.845 +0100
OS Version: Mac OS X 10.11.1 (15B42)
Report Version: 11
Anonymous UUID: AF8C5816-1006-338D-0D2D-9C812A14A7EE

Sleep/Wake UUID: CAB9A33B-0D47-4419-B113-D814201786F1

Time Awake Since Boot: 16000 seconds
Time Since Wake: 3600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000024
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x24:
-->
__TEXT 0000000000001000-00000000000aa000 [ 676K] r-x/rwx SM=COW /Users/USER/*/Adobe Application Manager.app/Contents/MacOS/PDApp

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.security 0x97cdc2c2 Security::RefPointer::RefPointer(Security::RefPointer const&) + 26
1 com.apple.security 0x97c4b7d4 Security::KeychainCore::Trust::evaluate(bool) + 2068
2 com.apple.security 0x97c4ae41 SecTrustEvaluate + 47
3 com.adobe.ape.engine 0x0a2d274a APXGetHostAPI + 429978
4 com.adobe.ape.engine 0x0a2d2664 APXGetHostAPI + 429748
5 com.adobe.ape.engine 0x0a2d28fb APXGetHostAPI + 430411
6 com.adobe.ape.engine 0x0a2d3941 APXGetHostAPI + 434577
7 com.apple.Foundation 0x97687789 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 1071
8 com.apple.Foundation 0x9774c1f0 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:modes:] + 93
9 com.adobe.ape.engine 0x0a2d225f APXGetHostAPI + 428719
10 libobjc.A.dylib 0x9a6045ac -[NSObject performSelector:withObject:withObject:] + 84
11 com.apple.CFNetwork 0x932ed191 __74-[NSURLConnectionInternalConnection(Internal) .............etc
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Chris Cox

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OK, so a problem in Apple's security code is crashing the application manager when it starts to authenticate on the system.

My first guess would be that your system keychain is corrupted and can't be used by Apple's system code.
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Robert Schulz

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I have the same problem on OS X 10.11.2

Just bought Photoshop Elements & Premiere Elements14 DVD version.

Adobe Application Manager crashes at Install.

Is there a solution available?
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Chris Cox

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Does it crash with the same crash log?
If so, you need to check with Apple about why their security code is crashing.
If not, you have a different issue.
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Robert Schulz

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It seems to be the same issue:

Process: PDApp [629]
Path: /Users/USER/*/PDApp.app/Contents/MacOS/PDApp
Identifier: com.adobe.PDApp
Version: 9.0.0.235 (9.0.0.235)
Code Type: X86 (Native)
Parent Process: Install [625]
Responsible: PDApp [629]
User ID: 501

Date/Time: 2015-12-13 12:15:01.317 +0100
OS Version: Mac OS X 10.11.2 (15C50)
Report Version: 11
Anonymous UUID: 4C8F8CF1-5C3B-D411-5F94-CBF6268B25E9

Time Awake Since Boot: 780 seconds

System Integrity Protection: disabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000024
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x24:
-->
__TEXT 0000000000001000-00000000000b6000 [ 724K] r-x/rwx SM=COW /Users/USER/*/Adobe Application Manager.app/Contents/MacOS/PDApp

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.security 0x95342032 Security::RefPointer::RefPointer(Security::RefPointer const&) + 26
1 com.apple.security 0x952b1144 Security::KeychainCore::Trust::evaluate(bool) + 2068
2 com.apple.security 0x952b07b1 SecTrustEvaluate + 47
3 com.adobe.ape.engine 0x0792d74a APXGetHostAPI + 429978
4 com.adobe.ape.engine 0x0792d664 APXGetHostAPI + 429748
5 com.adobe.ape.engine 0x0792d8fb APXGetHostAPI + 430411
6 com.adobe.ape.engine 0x0792e941 APXGetHostAPI + 434577
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Rony Schollaert

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I managed finally to install Photoshop Elements by removing the folder 0BDB4974-5584-54D9-9ACB-2232EF908F4 from the library, restart the Mac. This folder will be recreated automatically.
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Robert Schulz

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The directory is not present at my mac. (System Files included in the Finder-Search)
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Larry Goldman

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Photoshop Elements 14 will not install from cd on my iMac with OS 10.10.5. During install it will not accept user name or password. Adobe password has been reset five time but still will not install. Same problem when using a different Administrator to login. What is the problem? Help!
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Chris Cox

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Are you confusing the OS prompt for your system user name and password with an Adobe prompt?
Most installers will ask for your system user name and password to install the software.
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Larry Goldman

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I agree, but on my first attempt to install from a CD I used the system user name and password and then hit the sign-in box. This did not work. I tried it several times but to no avail. I checked Google but found no workable answer other then to reset the password which I did several times but no luck. Adobe tech support recommended the same solution but after several resets they gave up and gave me a link to download the program thinking the disc was defective. After downloading, the same prompt appeared and the user name and password still would not work after hitting the sign-in box. I essentially gave up and let several days pass. Out of pure frustration and hope I inserted the CD one more time and when the prompt box appeared I inserted the system user name and password, hit sign-in but nothing happened. I then decided to hit the ENTER key on the keyboard and Elements 14 immediately installed the complete program with no hitches. This is a total mystery to me and why Adobe didn't have the answer further deepens my anger. My system is an iMac 27" Retina with Yosemite 10.10.5.
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Chris Cox

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OK, that is weird. But glad to hear that you have it working now.
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Ron Fundingsland

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PS Elements 14 for mac will not install on new MB Pro - El Capitan. After successfully downloading, I can initialize installer, then I see an Adobe Welcome Page, I click the "I have Purchased" box to install.

Then I get a window that says Sign In Required: We will sign you in with Adobe ID = (my email address). Then, the curse. A small window says, "Set up wants to make changes. Type your password to allow this." The username is my first name, my adobe password causes the window to quiver. I've tried numerous Username/password combinations with no luck. Always the quivering window. Hoping someone has heard of this.

Chat last night was frustrating and no help. Maybe ready to ask for a refund.

Thanks for any assistance.
Ron in Colorado
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Jim McMaster

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I bought Photoshop Elements 14 on line which cost me about $100 Cdn. When I try to install the program I get a shaky dialogue box when it asks for my user ID and my password. Very frustrating.
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Chris Cox

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It happens more often than you might expect :-)
Glad to hear that it's installed and working now.
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Ron Fundingsland

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I just posted my exact same problem - the same quivering window....shaky dialogue box. A small window says, "Set up wants to make changes. Type your password to allow this." This window contains the Adobe logo.

Chris, what ID and Password should I be using?? Jim, how did you find the right password??
Thanks!!
(Edited)
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Ron Fundingsland

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A follow up: Adobe chat helped to get the thing installed today. What a relief. I feel a bit stupid. FYI, when they ask you for a password to install, they're not referring to your Adobe password and they're not referring to your Apple password. What they want is the dumb little password your type in after you start your computer. Geeez! 
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Jeannie St. Germain

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I have the same issue as listed above (using a mac book pro) and have tried my apple password however that is not being accepted either, what gives?
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Robert Schulz

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Maybe it helps, if you create another user with admin rights and install the software by this account.