Hello, I would greatly appreciate some insight and clarification about the following. I have been getting conflicting answers about whether or not this is possible: installing the 32 bit version of Adobe Photoshop Elements 13 to a 64 bit Windows 7 computer.
Today I was given the following error message when attempting the install of PSE 13 to the 64 bit Windows 7 computer:
"Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
SUMMARY
-0 fatal error(s), 2 error(s)
ERROR: This installer does not support installation on a 64-bit Windows operating system. Please download the 64-bit version of Photoshop Elements
ERROR: System check returned with error: 6"
Originally I was wanting to see if it is possible to have TWAIN driver support for a 64 bit Windows 7 computer running the 64 bit version of Adobe Photoshop Elements 13 (the computer is hooked up to an Epson scanner). The answer I received from Epson was that only the 32 bit version of Adobe Photoshop Elements 13 had TWAIN legacy driver support and that these were not compatible with the 64 bit version of PSE 13, their exact words the following: "Yes, using the 32 bit version of Photoshop elements with the plug in from Adobe should allow you to scan directly from within Photoshop. You are correct in that our Epson Scan/Twain drivers are 32 bit and will not work on third party 64 bit software programs."
I verified this with postings and articles by Adobe: to have TWAIN legacy driver support I would need the 32 bit version of PSE 13. Now I'm finding out that the 32 bit version of PSE 13 cannot be installed on a 64 bit Windows 7 computer.
So my questions are, is the 32 bit version of PSE 13 incompatible with a 64 bit Operating system? Was this always the case and if not, when did it change? If the 32 bit version of PSE 13 is incompatible with a 64 bit OS, is there any other way TWAIN support can be enabled apart from switching to a 32 bit OS with the 32 bit version of PSE 13? The people that use the scanner/computer were used to and preferred the TWAIN interface, as opposed to the WIA interface, so any help is greatly appreciated.
Today I was given the following error message when attempting the install of PSE 13 to the 64 bit Windows 7 computer:
"Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
SUMMARY
-0 fatal error(s), 2 error(s)
ERROR: This installer does not support installation on a 64-bit Windows operating system. Please download the 64-bit version of Photoshop Elements
ERROR: System check returned with error: 6"
Originally I was wanting to see if it is possible to have TWAIN driver support for a 64 bit Windows 7 computer running the 64 bit version of Adobe Photoshop Elements 13 (the computer is hooked up to an Epson scanner). The answer I received from Epson was that only the 32 bit version of Adobe Photoshop Elements 13 had TWAIN legacy driver support and that these were not compatible with the 64 bit version of PSE 13, their exact words the following: "Yes, using the 32 bit version of Photoshop elements with the plug in from Adobe should allow you to scan directly from within Photoshop. You are correct in that our Epson Scan/Twain drivers are 32 bit and will not work on third party 64 bit software programs."
I verified this with postings and articles by Adobe: to have TWAIN legacy driver support I would need the 32 bit version of PSE 13. Now I'm finding out that the 32 bit version of PSE 13 cannot be installed on a 64 bit Windows 7 computer.
So my questions are, is the 32 bit version of PSE 13 incompatible with a 64 bit Operating system? Was this always the case and if not, when did it change? If the 32 bit version of PSE 13 is incompatible with a 64 bit OS, is there any other way TWAIN support can be enabled apart from switching to a 32 bit OS with the 32 bit version of PSE 13? The people that use the scanner/computer were used to and preferred the TWAIN interface, as opposed to the WIA interface, so any help is greatly appreciated.
dEchols
Thank you for your response in regards to TWAIN support vs WIA driver support as well as 32 bit and 64 bit versions of PSE 13 on a 64 bit OS. It's been the clearest and most insightful response so far I've seen from anyone.
When you are referring to an 'app' are you referring to the installation of Adobe Photoshop Elements 13 (64 bit in this case) or the drivers/interface(TWAIN vs WIA) for the scanner? Just wanting to clarify since I understand what you mean by running a program/app in compatibility mode. Also for the sake of clarity, I believe you're referring to running the 64-bit version of PSE 13 in 32 bit compatibility mode? Let me know if I've got any of that wrong.
Michel BRETECHER, Champion
https://helpx.adobe.com/photoshop-elements/system-requirements.html
"Microsoft Windows 7 with Service Pack 1, Windows 8 or Windows 10 (32-bit versions will be installed on 32-bit systems; 64-bit versions will be installed on 64-bit systems)"
As far as I know, the installer will not allow installing the 32-bits version on a 64-bits computer and OS.