Lightroom 6.8: Cannot import from iPhone 7 (macOS 10.11.6)

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  • Updated 2 years ago
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I have got recently a strange behaviour from my beloved LR6 (6.8 version on MAC OS 10.1.6). I connect my iPhone 7 Plus, click Import, wait till it finds only the new photos, then click Import. I see the bar on the upper left saying Copy and import photos but it hangs and no photos imported. I tried also by selecting only one of the many I have on my phone. the same. I tried in a different catalogue, the same. I have restarted my iphone, the same...
What should I do? The phone is unlocked if it matters. Thanks, Serban
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Serban Mestecaneanu

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Posted 2 years ago

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Simon Chen, Principal Computer Scientist

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If you only select photos (and exclude videos first) to import, does it import without hang?
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Serban Mestecaneanu

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I tried to import only one photo and it does not work
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Simon Chen, Principal Computer Scientist

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What happens if you try transfer the photos and videos on your phone to a folder on your Mac (use macOS's Image Capture app) and then do Lightroom import from the folder. Does it work?
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Serban Mestecaneanu

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yes
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Simon Chen, Principal Computer Scientist

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I have a similar macOS 10.11.6 setup for my MBP and I can import fine with iPhone 6 Plus with the latest iOS 10.2. I'll ask our QE to try iPhone 7 plus.
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Rikk Flohr, Official Rep

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I was able to import no issues from an iPhone 7 Plus on Sierra, Serban.  Do you have any extremely large videos in your import queue?
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Serban Mestecaneanu

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I retried today, selected only 6 photos out of my 6000, then had to leave the computer, when I came back, like 30minutes they were imported. So, not sure what to say, it works but never had this issue of taking sooo much time to import before.
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Markus Kölle

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hey guys -

see our communication:

https://feedback.photoshop.com/photoshop_family/topics/photo-import-from-iphone-fails-after-updating...

and update on the Mac OS additional update 10.11.6 for El Capitan, released today.

Hope this helps

Markus