Lightroom: Cannot Import Directly From Camera

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  • Updated 2 years ago
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I believe this problem started after updating to Lightroom CC 2015.9 Release Camera Raw 9.9.  I can no(can't, won't, not working, not importing) longer import photos and video from either of my 2 Nikon D750s. 

I can see the photos and video using Windows 7 Explorer, and copy them manually to my hard drive, but I would prefer that Lightroom work like it use to.  I've rebooted, changed USB ports, and still can only import using Windows Explorer.  I've tried adding the volume by pointing to the the folder on the camera where the images and video are stored, but Lightroom says "Not a Valid Folder" or something like that.

In the bottom, left of the import window the progress wheel/hourglass icon spins away like it's working, but there's no activity(green LED flashing) happening on the cameras, like there use to be, and no preview images are generated.
 

Is anyone else having this problem?

 

Is there a solution(that does NOT involve using a card reader)?

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Ben Saladino

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Posted 2 years ago

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2 years ago
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Rikk Flohr, Official Rep

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Ben, 

Reset your preference file:

1. Close Lightroom
2. Hold down [Alt]+[Shift] while relaunching Lightroom.
3. Overwrite the preferences file when prompted.
4. Close Lightroom
5.. Reboot.

Do you have access restored now?
2 years ago
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Ben Saladino

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No. That did not work.

2 years ago
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Rikk Flohr, Official Rep

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If resetting the preference file didn't work, my next recommendation is to uninstall Lightroom via the Creative Cloud App. Restart your computer and then reinstall Lightroom CD 2015.9 via the Creative Cloud App again. 
2 years ago
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Ruby Maurya

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Hi Ben, 

Are you able to import photos from camera SD card? Also, have you faced same issue with other cameras as well? 
2 years ago
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Ben Saladino

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Yes, I can import using Windows Explorer as well as by removing the cards from the cameras, and putting them in a card reader. I've only tried it with my two Nikon D750s.
2 years ago
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Ruby Maurya

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We have tested with Nikon cameras and could not find this issue. Would you please check the firmware version of your camera and if not the latest please  update to latest version and see.
2 years ago
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Ben Saladino

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The Nikon D750s' firmware was 1.10. I updated to recently released 1.11, and it's still not working. I also tried with a Nikon S8000, and again the camera shows up in the import dialog, but is grayed out. Lightroom tries to access it but cannot. I wish there was a fix that did not involve uninstalling and reinstalling Lightroom(because I have some 3rd party stuff(Morgrify) that was a pain to install), and I'm not sure that's even going to fix it. It seems like there should be a register entry or something that can be corrected.
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