Elements 2020: Cannot download update

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  • Problem
  • Updated 1 week ago
  • (Edited)
I purchased an update to PSE but the response I get does not allow me to download the upgrade.  WHY   ORDER = ADB077943277
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Rueben Buse

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Posted 1 week ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I suspect the problem might be that you purchased under a different gmail email address than your main Adobe ID (the email address you used to logged in here)
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Rueben Buse

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How do I rectify the situation?  I paid for the product and want to download it.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15632 Posts
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Try logging into adobe.com with the email address that has "32+old" in it.