Photoshop CC 2017: Cannot download template "Purchasing Error. Something went wrong while trying to license the template. Please try again."

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  • Problem
  • Updated 7 months ago
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  • (Edited)
Hello.
Today I updated PS to CC 2017, and tried to download some of the templates, but just get the error:
"Purchasing Error. Something went wrong while trying to license the template. Please try again."

I tried several times, with different templates, but always got the same error.

I'm logged in to my CC account.

Any suggestions, anyone?

Thanks!

Photo of P

P

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Posted 2 years ago

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Photo of Eric Ching

Eric Ching, Employee

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Official Response
Hi,

Does this happen for all templates you've tried downloading?

Could you try closing Photoshop, signing out and back into the Creative Cloud desktop app and try downloading the template again?

To sign out of CC app, open it, click on the gear icon, select Preferences... in the menu, then click on the Sign Out button.

Thanks,
Eric