Elements: Difficulty redeeming product code

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  • Updated 4 years ago
  • (Edited)
New download Prem Elements 13. Entered correct serial but each attempt to go to the website link to generate a code fails! I cannot get there on my laptop either. What can I do to register this legitimate purchased program?
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Vince Morris

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  • frustrated

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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See this document: http://helpx.adobe.com/x-productkb/gl...

If that doesn't help, work with a chat agent here: http://helpx.adobe.com/contact.html?s...#
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Jeanice McCord

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This reply was created from a merged topic originally titled The redemption code doesn't work and the customer care department is TERRIBLE.

I just recently purchased the Adobe Elements for Premiere and Photoshop 12. Once I made this purchase and began to install the software, the redemption code states that the code is inactive therefore not allowing me to register or use my product. I have made several inquiries to Adobe concerning the matter and the only viable solutions were a 24 hour chat they no one responded to and a forum of highly pissed off customers that had the same experience as me. I would like to know why a company this size can't offer a customer service/technical support staff to assist with issues that I can actually speak with on a phone and not anxiously wait on a reply. #unprofessional #disappointedcustomer #Adobe
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Raymond Hartka

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This reply was created from a merged topic originally titled Bought PSE 13 for my iMac and I keep getting the wrong serial number when I use m....

I can load the trial version of PSE 13 on my iMac but the serial number given does not work.