Cannot access file versions in Creative Cloud

  • 1
  • Problem
  • Updated 3 years ago
Steps to recreate:
Use the steps listed under How do I view the past file versions at https://helpx.adobe.com/creative-cloud/help/versioning-faq.html,

Actual result:
Clicking on a file does not appear to show the appropriate version, but instead throws a JavaScript error.  

Pertinent error:
Uncaught TypeError: Cannot read property 'assetModel' of undefined
t.View.extend.handleVersionSelected @ version-view.js:1
n.event.dispatch @ jquery-2.2.0.js:3
r.handle @ jquery-2.2.0.js:3

Expected result:
Version of file is shown.

This was been tested in Chrome 48.0.2564.116 (64-bit) and Safari 9.0.3 (11601.4.4) on Mac OS X 10.11.3.
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meandmybadself

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Posted 3 years ago

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