Lightroom 2015.8: Cannot access Auto Import Settings from File menu

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  • Updated 3 years ago
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  • (Edited)
After installing 2015.8, I can no longer access Auto Import Settings from the File menu.  Is this a new bug?
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B Fields

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Posted 4 years ago

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Victoria Bampton - Lightroom Queen, Champion

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Which OS? It's still working here on macOS Sierra
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Dawn Swiderski

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Doesn't work on Sierra for me.
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Rikk Flohr, Official Rep

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It is also working on Windows 10. Make certain you are selecting an Empty Watched Folder prior to enabling Auto Import.
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B Fields

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OSX 10.11.6. I can't select and Empty watched folder, if I can't access the Auto Import Settings.  It still imports automatically based on the old settings, but I can't change anything or select a new destination folder.  When I go to the File menu and select "Auto Import Settings" nothing happens.
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Rikk Flohr, Official Rep

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Then let's try a Preference file reset. 

Close Lightroom. Hold down [Opt]+[Shift] and relaunch Lightroom. Overwrite the preferences when prompted. Close Lightroom and reopen.

Can you access the menu option after doing this?
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B Fields

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Can't remember if I answered this before; apologies if I did.  Yes, I tried it. didn't work. Monumental pain in the a-- to re configure everything.  I also tried creating a new catalogue and importing the old catalogue into it.  Problem solved, for 1 minute.  
as soon as I made changes and closed the window then re-openend it to make further changes the same problem cropped up. Locked up again. Cannot make changes.
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Gary Lum

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I'm having the same problem with Lightroom 2015.8 and MacOS 10.11.6. I will try a preference reset and see what happens.
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Victoria Bampton - Lightroom Queen, Champion

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I reproduced this issue using B Field's catalog today (but couldn't reproduce it with my own in the same machine) and submitted it as a bug internally. Preference reset didn't help. Manually removing the auto import settings from the catalog (NOT recommended!) did allow the dialog to open, and then it failed again when they were set again. Bug reference LRD-4194222.
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Gary Lum

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Thank you. I won't bother with a preferences reset then. I'll wait. While the auto import settings is important, I can still use Lightroom 2015.8 and I can use workarounds to import files.
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Philip Le Masurier

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Thank you from me  too. I was worried about reseting the preferences in case I lost the preexisting folder set up. I'm currently auto importing to the job folder from last week then moving the images to a new folder at the end of the shoot. Not a great solution but it's workable and way better than losing all ability to auto import.
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Rikk Flohr, Official Rep

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Thanks Victoria, I have cross-referenced the bug with this post. 
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B Fields

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Fixed, as of 4/15/2017 with Lightroom 6.10, for me.  Thanks, Victoria and Rikk and all those code bangers, for your help. 
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Steve Fuller

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Have the same issue and although it is not a big issue for me as I always import to the same location then move them afterwards to separate folders,  but it is still annoying. (MacPro El Cap Lr 2015.8)
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Anthony Stagge

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This reply was created from a merged topic originally titled Auto Import stopped working in 2015.8.

https://goo.gl/photos/My7C5E9nrYRmR8AQ9
Error message when trying to access auto import settings.

I reset preferences, and when I opened LR I could access auto import settings just fine. Then I relaunched and opened my everyday catalog. Now when accessing auto import settings I get the same error message. I then optimizing my catalog to see if that would help. No change, I still get the error. 

Any help would be appreciated.
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Victoria Bampton - Lightroom Queen, Champion

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The engineers have a catalog that they've been able to reproduce the issue on, so a fix should be forthcoming. In the meantime, if you rely on Auto Import, you might want to roll back until that fix is available. https://www.lightroomqueen.com/roll-back-update-previous/
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Anthony Stagge

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Thank you LRQ!
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Gary Lum

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Thank you very much, Victoria for progressing this.  
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Anthony Stagge

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Strangely, auto-import is now working again, but I still cannot access the settings to change the folder.
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Philip Le Masurier

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Is there any indication as to when this might be fixed? It's driving me crazy. Has any one had any experience with the On1 software? I'm looking  for alternatives as this is becoming  unworkable for me. :(
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Michael Tsai

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I am getting this same error with macOS 10.12.2. Even without trying to change the settings, Auto Import is no longer picking up new files added to the previously configured folder.
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John Cornicello

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Just throwing in a "me, too" for LR 2015.8 and Mac 10.12.1
Will keep watching for an update.

JC
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Robert Ford

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Same problem for me with LR2015.8 release -- access to import settings was working then suddenly was inaccessible with the same error:  Unexpected error performing command: ?:0: attempt to index a nil value.
Did an uninstall and reinstall via Creative Cloud app to no avail. Using a prior version in the meantime. 
Windows 10 Pro 64-bit Core i7-3820 CPU@3.6GHz, 16GB RAM, NVIDIA GeForce GTX 670
(Edited)
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Glenn Pedersen

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It works with one Catalog, but not another. I made a new catalog, imported everything from the old one. And it started working again :)
The I updated the DNG metadata, and it stopped working again :(
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Gary Lum

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I only use one catalogue and it's huge, I don't want to create a new one and import. It looks like even doing that isn't the solution. 
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Michael Gauthier

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Adding a "me too" - getting the "attempt to index a nil value" message when trying to access Auto Import settings.
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Michael Gauthier

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I have worked around this by un-installing LR and re-installing the previous version. Will wait for official fix...
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Guido Mueller

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Adding my case with W10 to the list too. Resetting preferences allowed to access auto import. Reload of catalogue resulted in same error message, greyed out "enable auto import" and "attempt to index a nil value" when trying to access settings.
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GeeBeem

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Also getting same message problem.  I have W10.  When I click on "auto import settings", I'm getting the message:  Unexpected error performing command: ?:0: attempt to index a nil value.
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John Whitt MD

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Please add me to the above list in not being able to access autoimport.
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John Rivard

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I am experiencing this issue, with a slight difference I haven't seen noted.

I can't access the auto-import settings dialog (when menu item is selected, nothing happens).

I can enable/disable auto-import from the menu.

Auto import starts and imports a few images from my old defined auto-import folder, but only some of the images successfully import. After importing a handful of images, import seemingly stops or hangs. The import Library is still named "Current Import" (not "Previous Import") so it seems like Lightroom is still trying to import, but it doesn't complete. 

Mac OS 10.11.6
Lightroom CC 2015.8 build 1099473
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Ted Hayes

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I have the same problem. Running Win 10 64-bit. When selecting "Auto Import Settings..." getting error message: Unexpected error performing command: ?:0: attempt to index a nil value. This occurs In my "Working Catalog" (call it Catalog A).

WORKAROUND
I noticed my other, "Storage" Catalog (call it Catalog B) does not have this error. As a work around, I created a new LR catalog from Catalog A using the LR File > Export as Catalog function. The error went away in the newly created (exported) Catalog.

I am now able to configure my "Auto Import Settings..." again while retaining all the image Previews, custom Collections, disk drive locations that existed in my original Catalog A.
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Rikk Flohr, Official Rep

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An interesting work-around, Ted.  I will add that information to the report. 
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Tomáš Bouška

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It worked for me until I opened auto import settings again. Then I got the error message Unexpected error performing command: ?:0: attempt to index a nil value also for the new catalog. I'm using custom file naming: YYYYMMDD_HHMMSS-Image sequence #00001, so perhaps 2015.8 doesn't like something in it.
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Hesh Hipp

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any new information?  i spent very frustrating day with adobe support - nothing.
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Amy Menges

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I'm having the same problem. Mac 10.11.6, Lightroom CC 6.8. Auto Import is working but can't open Auto Import Settings dialog box. Nothing happens, not even an error message.
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Fredrik Nilsen

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I'm on Mac 10.11.6 running LR 2015.8 release. Same thing happens. I shoot tethered almost every day and cannot access the Import Settings. Each new capture gets picked up from the watch folder and deposited into the job folder from January 18, the last day Import Settings worked for me. It comes in with the keywords, file naming and metadata preset from that Jan 18 job. At the end of the job I rewrite the keywords, rename the files and drag them into a new, manually named job folder. It's a real pain and I hope it gets resolved soon. I'm happy to learn from this thread that it seems to be getting some attention. Thank you Victoria.
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Henrique Feliciano Silva

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I have the same problem, last version of Lightroom on Windows10. And it is auto-importing renaming files with wrong suffixs... :(
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Naveen Cavale

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2 months and still no fix! Come on Adobe!!
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Oscar Masciandaro

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I agree... very frustrating. It can't be that hard to fix.
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Anthony Stagge

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My guess is they have a fix but they are just waiting to issue an update to fix this and many other current issues at the same time.
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Fredrik Nilsen

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If they have a fix we need them to release it. This is really frustrating.
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Fredrik Nilsen

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Naveen, Oscar, I couldn't agree more. I am out there on locations slogging it out literally every week day and this bug is a major impediment to my work flow. Come on Adobe. Get your app together so we can maintain our productivity.
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Eric Webb

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Me too! What's most galling: I got the watched folder working perfectly this morning, saw the 6.8 upgrade offered at lunchtime, upgraded, and the whole thing is stuffed this afternoon! I am going to try a return to a recent restore point before de-installing/re-installing altogether but c'mon Adobe! Where's the patch?!