Elements 8: can not deactivate on broken computer

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I had Adobe Photoshop elements 8 on my old computer, that is totally broken and no longer in use. I can not deactivate that copy of Photoshop. How can I use my Photoshop on my new computer?
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Anna Jansson

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Posted 6 years ago

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Chris Cox

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Just install it on the new computer and see if you can activate (most of the time, it'll just work).

If not, call Adobe Customer Support and tell them why you can't deactivate the old copy.
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ALBERT VOSSLER

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Chris Cox, how long do I have to wait for the old machine to "drop off" the activation since there is no actual "Chat Support" to deactivate my installations? Also why is there no way for me to manage my computer activation's online like I can with MS Office and iTunes?! Please Fix this or de-authorize all of my machines listed since I only have 1 computer! Thank you!
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ALBERT VOSSLER

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Photoshop Elements 14 is the version in question.
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Chris Cox

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It won't "drop off" for quite a while.

Again, if you have problems activating then you just call Adobe Customer Support - they can deactivate all your installations.
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ALBERT VOSSLER

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ACTUALLY this also does not work! Even on a non-broken computer with a freshly imaged version of Windows and select help > sign-out it does nothing. I tried all of this today and was walked through trying to get to the "chat with support option" and was told that in India "it works for them, but they can't chat for you to deactivate" It is an infinite loop when going through the support options that I've been given. I tried IE 11, the latest firefox, as well as Chrome on my new computer plus even Chrome on Android with the same result! This is not user error, this is either a design flaw on Adobe's side OR an intentional loop to cut costs. So your only option may be to purchase a new copy, activate and then cancel payment through your credit card company or bank and let them call you. Then I bet someone from the United States would call you and be able to resolve this issue. Also when asking if it is possible to be transferred to someone in the United States I was told that this was not possible. Chris Cox, how long do I have to wait for the old machine to "drop off" the activation? Also why is there no way for me to manage my computer activations online like I can with MS Office? Please Fix this or unauthorize all of my machines listed since I only have 1 computer! Thank you!
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Chris Cox

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Deactivating is working for others without a problem.

And have you tried to activate on the new system? It may work without any problem. And if it says you have too many activations, then you just call Adobe Customer Support and they can help you deactivate.