Element 10: freezing my computer?

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  • Updated 5 years ago
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my version 10 of Photoshop elements keeps crashing my computer. So i tried to get help from you guys and the answer was basically buy the new version of figure it out yourself. So now what should i do i have paid for a product i can't use and now you want me to purchase another.
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Shanon M Russell

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Posted 5 years ago

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Chris Cox

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What do you mean "crashing my computer"?
Does the whole computer shutdown or reboot? If so, you have a bad OS install or bad hardware (usually RAM).
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Shanon M Russell

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No it just completely freezes and I have to shut down my whole computer and re boot. My version 9 works fine but 10 won't.
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Chris Cox

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So the whole system freezes? Still an OS, low level driver or hardware issue.

The most common causes are bad RAM, bad hard disks, bad video cards, bad motherboards, and bad power supplies.