Can not use Text due to error msg. Photoshop CC 2014

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  • Updated 3 years ago
I am unable to use the text tool due to the following error message: Could not complete your request because something prevented the text engine from being initialized. I am using Windows 7 Ultimate 64-bit. this is for Photoshop CC 2014. This just started happening in the past few days. Also, Every time I start PS CC2014 I have to login, even though I never logged out. Creative Cloud shows that I am logged in. I have the Photographers membership. What gives? I did use the steps I found to remove 2 files shown for "text Engine error (Windows 8) and this did not work. I am extremely frustrated. Please help. I understand I am not the only person receiving this error. thanks a ton.
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Debbie Strandberg

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Posted 4 years ago

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Chris Cox

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Usually that means that you have a corrupt font, or a corrupt OS font cache.
See this guide for troubleshooting the fonts and font cache on your system: http://helpx.adobe.com/photoshop/kb/t...
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David, Official Rep

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Hi Debbie,

Chris is right.  I would go through the steps in that document and if the problem somehow persists, let us know here so we can help troubleshoot further.

Thanks,
David
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Debbie Strandberg

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HI, Thank you for the help. I did what the document stated and the problem persists. I contacted online chat (took a while to find it) and after a remote session it was determined I needed to uninstall and reinstall PS CC2014. Unfortunately, This still has not resolved the problem. (I even uninstalled the CS6 on my system and did not reinstall it.) The case is still open so hopefully a solution can be found. Thank you for ALL the help. I am aware of at least 1 other person with this issue using Windows 7 64-bit. I am optimistic a solution will be found. (The alternate solution right now is using PSE13 to add the text....)
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Granishka Truchlińska

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Hi, Debbie,
did you resolve problem with 'text engine'...?
I have the same right now with PS CC 2015...:(
Please let me now :)
kind regards!
Granishka
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David, Official Rep

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Hiya Granishka,

What is the problem that you're having?  We're here to help...!

Thanks,
David
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Debbie Strandberg

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yes this is fixed. Thank you
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Debbie Strandberg

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yes thank you
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Debbie Strandberg

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If I remember, the problem had to do with some fonts from a 3rd party add-in. I had to completely uninstall everything, go back to square one, and ensure that all fonts were only Adobe fonts. I also had some corrupt files. Because I also use Photoshop Elements, I had 3rd party fonts there as well. Once I got rid of ALL non-Adobe fonts, the problem was resolved. I hope this helps.

It is a shame that I can not use some 3rd party fonts as the companies I use work closely with Adobe and classes I have taken I have heard some of Adobe's people mention these 3rd party companies. Oh well......
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David, Official Rep

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Howdy Debbie,

I'm sorry, maybe I wasn't clear enough.

You can use fonts from just about ANY source with Photoshop, not just those that Adobe puts out.  The reference to 3rd party fonts is only because, in my experience, there are many fonts which were created by, um, sloppy designers (for lack of a better term).  These fonts tend to have design flaws and peculiar properties that corrupt the font cache.  This is particularly true with respect to Indic and Arabic fonts as well as "fan" fonts -- I recall a font that did Klingon from Star Trek and another that did Tolkein Dwarvish having issues too.  Fonts from large font foundries tend to have better design parameters and don't cut corners, hence the suggestion to preferentially use them.  But, really, any correctly-designed font will work fine in Photoshop.

Hope that helps!
Thanks,
David