Lightroom Classic: Can not import video

  • 1
  • Problem
  • Updated 6 months ago
  • (Edited)
I can not import any video to LR Classic CC, I keep getting a message that says, "there is a problem with the video file (1)" 

Any ideas how to fix this?
Photo of Kelsy Gray

Kelsy Gray

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 6 months ago

  • 1
Photo of Arjun Haarith

Arjun Haarith, Employee

  • 83 Posts
  • 22 Reply Likes
Hi Kelsy,

Was this video working fine on the older version of Lr ?
Or is it happening only on the classic version ?
What is the size of this video file ?

Thanks,
Arjun
Photo of Kanheiya Agrawal

Kanheiya Agrawal, Employee

  • 40 Posts
  • 10 Reply Likes
Is your OS version 10.13 +(Mac High Sierra) ?  Can you please try below 2 steps and update your findings.  

1) Import any video in 6.x Lr and then try to import video in 7.x. Share your observation. 
2) You can find the tracefile at below location.  /Users//Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/Trace Database.txt 

-Kanheiya
(Edited)