Lightroom: Cannot find my serial number to put on my new laptop

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
My Macbook Pro died that had Lightroom 5 on it, but my hard drive was retrieved from it.  When I bought my new Macbook pro I went to install Lightroom 5 and it is asking me for my serial number.  I have looked everywhere but I can not find it anywhere.  I purchased it from a reputable dealer that is still listed on the Adobe website but I can not get a hold of them.  I have my transaction details from my bank.  I have all the Lightroom 5 files on my hard drive.  I was just wondering if my serial number will be on there somewhere so I can reinstall it.  For some reason it isn't registered on the Adobe site but I do have an account for some reason. 
Photo of Toni New

Toni New

  • 2 Posts
  • 0 Reply Likes
  • frustrated and confused

Posted 2 years ago

  • 1
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4123 Posts
  • 1471 Reply Likes
If you still have access to the old hard drive, your previous registration details would be stored in  /Users/[user name]/Library/Application Support/Adobe/Lightroom/Lightroom 5.0 Registration

Beyond that, if you bought a boxed version, the dealer probably won't know your serial number, and if you didn't register it with Adobe, they won't be able to help. However, you could consider signing up for the low cost Photography plan.
Photo of Toni New

Toni New

  • 2 Posts
  • 0 Reply Likes
Victoria - you have no idea how excited I am... I was ready to give up after trying for the last month to make my existing Lightroom work!!! I used your help and I found it!!! :) 
I have 2 questions now that I have it - it is asking me where I want to open up my catalogue  - should I do it on my hard drive of my new laptop or should I do it on my former external harddrive (not the one from my old computer) but the one I have my pictures on?
And, can I register this version now with adobe?

I am so grateful for your help!!
Regards, 
Toni
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4123 Posts
  • 1471 Reply Likes
Glad to hear it Toni,

Where would you prefer to keep your catalog? If you have space, I'd keep it on your new laptop's internal drive, as there's less risk of it getting disconnected at the wrong moment and corrupting your catalog. 

Since you're shifting to a new catalog, make sure you have a read of this: How do I move Lightroom to a new computer?

And yes, you should be able to register on the screens that let you put your serial number in.